Welcome > Operation and maintenance > Message Connector Status Monitor > Message Connector storage > Manage failed messages manually

Manage failed messages manually

Use this section to manually manage messages that could not be delivered to Kofax Capture. Depending on the Keep Failed configuration, problematic messages can be found either in the storage folder Inbound > Active > Failures or Inbound > Processed > Failures.

Reactivate messages

In particular, it is important to monitor the Inbound > Active > Failures folder, as messages in this folder can potentially fill in the entire storage. These messages can be reactivated and Kofax Import Connector will retry to import them to Kofax Capture.

  1. Start Message Connector Monitor utility from the Kofax Import Connector group in the Windows Start menu.
  2. On the menu, click Inbound > Active > Failures.
  3. You can view the contents of a message to investigate the problem (click View/Save view/save icon).
  4. Then either reactivate the message reactivate icon or to delete it delete icon. A reactivated message is moved back to the Inbound > Active folder. A deleted message is moved to folder Inbound > Processed > Failures.

Rerun messages

Messages in the Inbound > Processed > Failures folder are already marked for deletion. When the storage gets too full, these messages are lost. However, as long as they are available, you can attempt to rerun them, that is, create a copy of the message in the Inbound > Active folder (as if it had just arrived).

  1. Start Message Connector Monitor utility from the Kofax Import Connector group in the Windows Start menu.
  2. On the menu, click Inbound > Processed > Failures.
  3. You can view the contents of a message to investigate the problem (click View/Save view/save icon).
  4. You cannot delete these messages; they are already deleted. However, you can try to rerun the message rerun icon. A copy of this message is created in the Inbound > Active folder.