Configure behavior when message import to Kofax Capture fails

  1. Start Message Connector Configuration utility from the Kofax Import Connector group in the Windows Start menu.
  2. Go to the General tab.
  3. To forward messages that could not be imported to Kofax Capture to an operator, enter the email address in the field Operator Email. In the Email From field, enter the email address that should be used as the originator of the forwarded messages.
  4. Select Keep Failed to prevent deletion of messages that neither have been imported into Kofax Capture nor forwarded to an operator. These messages will remain in Message Connector storage until you manage them manually. This setting can cause the storage to run out of disk space and all importing into Kofax Capture stops! See Manage failed messages manually for recommended handling.
  5. In the Storage Size field, enter the size of the Message Connector storage database. Decreasing the value below the default 100 MB is not recommended. Consider increasing the value, especially if you have not configured the Operator Email and you selected to Keep Failed messages. Maximum storage size is 64000 MB. Excessively large and full storage might require several minutes to initialize. The minimum recommended value is the total size of documents received within 30 minutes during peak hours; preferably more.
  6. If you configured an Operator Email, you must update the values in the Email Outbound tab. Your email server administrator should be able to provide the necessary information.
  7. Click Save.
  8. Click Exit and restart service.