Log files
Kofax Import Connector provides log files that can help with troubleshooting. Log files are stored in the application / program data folder of all users. The exact path (<path>) depends on the operating system:
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C:\ProgramData\Kofax\KIC-ED (Windows Server 2012 R2, Windows 10 and later)
Manage logs in Message Connector
- Start Message Connector Configuration utility from the Kofax Import Connector group in the Windows Start menu.
- Click Advanced to display additional configuration options.
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Edit the settings on the
Advanced tab.
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The default values (TraceLevel 10 and MessageTraceSize 1) provide basic trace information (that is often sufficient) without negatively impacting performance.
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Troubleshooting values (TraceLevel 40 and MessageTraceSize 100000) provide lot of information; these are more suitable when duplicating error situations in controlled environment.
Refer to the Message Connector Help for more information about the parameters.
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- Find log files in <path>\MC\log.
- Click Save and then click Exit and restart service.
Manage logs in KC Plug-In
- Go to the folder <path>\KC Plug-In\logconfig.
- Open the file Logger.config in a text editor.
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Edit the line starting with
<level value=
. Use INFO for normal operation; use DEBUG for troubleshooting. - Find log files in <path>\KC Plug-In\log.
- Restart the KC Plug-In service to make the changes effective.
Manage logs in KFXConverter
The default name of the log file is KFXConverter.log. The default location is C:\ProgramData\Kofax\KFXConverter. The maximum log file size is 5 MB. The file is overwritten when the maximum size is reached. You can specify another log file using the command line option -logFile <path>\<filename>. For example -logFile C:\temp\mylog.log.
For PDF/A normalization using Standard option in PDF to PDF/A conversion engine in Message Connector, conversion results are logged in StandardPDFAEngine.log.
For logging additional trace statements in case of errors or exceptions, do the following:
- In KC Plug-In Destination configuration, open the required destination.
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Select
Advanced conversion details and click the
AdvancedConversions button.
The AdvancedConversionDetails window is displayed.
- Set the value of DebugLog parameter to True.
- Click Save and then Close.
- Save the destination.