Message Connector storage

Message Connector stores all messages and files received from various sources to its internal storage before they are imported to Kofax Capture.

The storage is managed automatically. Files and messages that are correctly imported to Kofax Capture are marked for deletion and they are removed when the storage fills.

Files and messages that could not be correctly imported to Kofax Capture may fill the storage. See Manage failed messages manually.

The storage is divided into multiple folders. Click a folder to display its contents.

  • Inbound Status > Active: Lists the active documents, that is, documents that have been received by Message Connector but not yet delivered to Kofax Capture. When the archive to folder function is activated, documents remain in this folder until the archiving is completed.

  • Inbound Status > Active > Failures: Lists the documents that have been received by Message Connector but could not be delivered to Kofax Capture. Documents appear in this folder only if the Keep Failed configuration option is selected.

    If the Keep Failed option is not selected and archive to folder function is activated, then the documents remain in this (Inbound Status > Active > Failures) folder only when archiving is in progress. Documents are removed when archiving is complete.

    Documents remain in this folder until they are handled manually by an operator (reactivated or deleted). If not monitored, this can cause full storage and stop processing of documents.

  • Inbound Status > Processed: Lists the documents delivered to Kofax Capture. If Keep Failed is cleared, this folder also contains documents that permanently failed to import to Kofax Capture. Processed documents are deleted automatically from the storage when space for active messages is needed.

  • Inbound Status > Processed > Failed: Lists the documents that permanently failed to import to Kofax Capture (Keep Failed must be cleared). As all processed documents, they are deleted automatically from the storage when space for active documents is needed.

  • Outbound Status > Active: Lists test fax messages which are queued for sending or are currently being sent.

  • Outbound Status > Processed: Lists test fax messages sent out by Message Connector, as well as messages that could not be sent.

  • Outbound Status > Processed > Failed: Lists test fax messages that could not be sent.