Access fax servers

Before you connect to the fax servers, make sure that you have the necessary environment available.

  1. Start KC Plug-In configuration. Do one of the following:
    • On a Kofax Capture Network Server remote site, start KC Plug-In from the KIC - Electronic Documents group in the Windows Start menu.

    • On other Kofax Capture installations, start Kofax Capture Administration and select Electronic Documents > Configuration.

  2. Connect KC Plug-In to a Message Connector or edit one of the existing connections. See Add connections.
  3. Click Add and select Fax Server Import.
  4. In the Type field, select the fax server you want to connect to.
  5. Enter a descriptive Display name.
  6. Specify how often should Message Connector poll the fax server for new messages. The maximum value is 86400 seconds (24 hours).
  7. Enter the host name of the fax server.
  8. Enter the fax server login credentials.
  9. For Biscom server, additionally enter the Windows credentials for accessing the file share.
  10. Click Add to specify a user and/or extension. Fax messages to that user/extension will be imported to Kofax Capture. Alternatively, select a user and click Remove to stop polling the user/extension.
  11. Click Test fax server connection to verify that Kofax Import Connector can connect to the specified fax server.
  12. Click OK to close the fax server import settings window.
  13. Click OK to close the connection configuration window. Restart the KC Plug-In service.
  14. For connections to Biscom server when the Message Connector is installed on Windows operating systems, the Message Connector service must be running under the Windows account with local administration rights and write access on the Biscom server’s network share.
    1. Run services.msc on the Message Connector computer.
    2. In the Log On tab of the properties of the Message Connector service, specify the Windows account.
    3. Click OK to confirm the changes.
    4. Restart the Message Connector service.
  15. Make sure that support for RightFax or Biscom servers is not disabled in the Message Connector configuration. Start the configuration and click Advanced. In the Security Options tab, verify that the support for your fax server is not disabled.

RightFax does not support access rights to users/extensions based on group membership via the ComAPI (which is used by Kofax Import Connector). This works only for the client access. So either specify the RightFax Administrator login credentials (not recommended) or enter the owner of the extension as login user.

Sometimes, messages from the RightFax cannot be imported to Kofax Capture, with the error "Compressed data error" or "End of image encountered". As a workaround, enable image normalization, such as "Convert to: TIF" and "Conversion Mode: Convert all content" and "Image format: 200 x 200 dpi". (SPR00092052)