Getting help with Kofax products
The Kofax Knowledge Base repository contains articles that are updated on a regular basis to keep you informed about Kofax products. We encourage you to use the Knowledge Base to obtain answers to your product questions.
To access the Kofax Knowledge Base:
-
Go to the Kofax website home page and select Support.
-
When the Support page is displayed, select .
The Kofax Knowledge Base is optimized for use with Google Chrome, Mozilla Firefox or Microsoft Edge.
The Kofax Knowledge Base provides:
-
Powerful search capabilities to help you quickly locate the information you need.
Type your search terms or phrase into the Search box, and then click the search icon.
-
Product information, configuration details and documentation, including release news.
Scroll through the Kofax Knowledge Base home page to locate a product family. Then click a product family name to view a list of related articles. Please note that some product families require a valid Kofax Portal login to view related articles.
From the Knowledge Base home page, you can:
-
Access the Kofax Community (for all customers).
Click the Community link at the top of the page.
-
Access the Kofax Customer Portal (for eligible customers).
Click the Support link at the top of the page. When the Customer & Partner Portals Overview is displayed, click Log in to the Customer Portal.
-
Access the Kofax Partner Portal (for eligible partners).
Click the Support link at the top of the page. When the Customer & Partner Portals Overview is displayed, click Log in to the Partner Portal.
-
Access Kofax support commitments, lifecycle policies, electronic fulfillment details, and self-service tools.
Go to the General Support section, click Support Details, and then select the appropriate tab.