MarkView Administration > MarkView Administration menu > AUSS Mapping Administration > Troubleshoot AUSS

Troubleshoot AUSS

To recover from a catastrophic error, you can replace your AUSS data with a historic exported CSV profile file. See the Kofax MarkView Administrator's Guide, Volume 1. After that, select the Force full synchronization option when running the synchronization.

Note This does not replace regularly backing up your system.

Export or import fails

If the import or export fails:

  • Check the CSV file data for invalid values in source system type, application name, source group, MarkView group name or MarkView role name.

  • Check the profile name. Since AUSS identifies imported profiles by name, if you change the profile name when you edit the CSV file, you risk unexpected results when you import the CSV file.

  • Check the path and file name to ensure that you have read/write/modify access to the file.

Inconsistency between user rights and the Everyone profile groups and roles

If you have inconsistencies between user rights and the Everyone profile groups and roles, do the following:

  1. After you upgrade MarkView, on the AUSS user interface, delete all groups and roles from the Everyone profile, save changes, and recreate roles and groups.

  2. Resynchronize users.

Log file

In case of unexpected results, check the usermgmt.log file.

End-dated user authorization in MarkView

When integrated with Oracle Source System and if the WEBCLNT_SEC_AUTH_TYPE preference is set to MV, the end-dated user may still have access to MarkView before the synchronization. The end-dated user can be authorized in MarkView within 24 hours regardless of the synchronization schedule. If the synchronization occurs after 24 hours, the user access is disabled.

You can disable the end-dated user access immediately by setting the Disable Date value in MarkView Admin > User Profiles.

User not synchronized after scheduled synchronization

Two common causes:

  • The user profile was created manually. Check the settings. Run the synchronisation using the Override manually created MarkView users option with the selected Force full synchronization option. See Synchronization.

  • The user's source group is not in AUSS. For information about adding source system groups, see Source System.