Known issues

N/A

Lock screen and RDP connection features support

The lock screen and RDP connection features are only supported if the Desktop Automation Service runs on the Pro or Enterprise editions of Windows 10. The Home edition of Windows does not have the remote desktop host and cannot be connected using RDP.

N/A

Display scaling on remote devices can displace selection

If VMware is used for hosting remote devices, text and icon scaling can displace selections in some applications, leading to unexpected behavior in Robots.

Change display scaling to 100% on automation devices.

1988224

Issue with Kapplets backup restore

If a Kapplet with required inputs is restored from a backup, the Kapplet schedule is expired.

Delete the Kapplet schedule and recreate it.

1986397

RoboServer connection type configuration in Docker

If a RoboServer is run in Docker and configured to use the client connection type, the health check does not work. As a result, the RoboServer container might shut down.

To avoid this behavior, perform one of the following actions:

• Use the legacy "RoboServer as a service" connection type.

• Disable the health check on the Docker container.

1976741

Excessive information in the RoboServer log

RoboServer displays a warning during startup notifying about the Java Security Manager being "terminally deprecated." This message is generated by the JDK and is strictly informational regarding future Java development. The message does not signify any functional or security implications in this release.

1842672

Closing the window in the Document Transformation Thin Client without saving a batch may cause an error

Closing the window without saving changes may result in the following error message for a subsequent logon: "You are already logged in. Multiple logins from the same browser session are not supported."

Wait for the issue to resolve itself, or resolve it immediately by clearing cookies from the website.

To avoid the error, save the batch before closing the window.

1779667

Issue with uploading types to root folder

In Management Console, when a type is uploaded to the root folder, in the Types section, it is listed as being uploaded to the /null folder.

1778293

Ignore Loading State option not inherited by the Left Click step

The Ignore Loading State option is not inherited by the Left Click step when using a page from a file:/// path.

Use the Open Link In New Window option instead.

1778064

Unable to extract data from PostgreSQL OID column

In Design Studio, it is impossible to extract data from an OID column in PostgreSQL with a BLOB type with a 2 GB storage limit.

Some data types are not supported by RPA, and the issue is not database-related.

1758831

Chromium browser ignores certificate pinning error by default

The built-in Chromium browser ignores the certificate pinning error.

1717448

Design Studio layout requires reset

After resetting the screen resolution from 3840x2160 (4K UHD) to 1920x1080 (FHD), Design Studio generates a JxBrowser exception every time a Robot is opened in the Robot editor.

Reset the layout before opening a Robot.

1715233

Sophos Agent prevents user from opening Design Studio link

The Sophos Agent may prevent you from opening Design Studio using the Open in Design Studio link in Google Chrome and Microsoft Edge. The notification "Lockdown malicious behavior" appears.

This behavior is expected for the application when using the Design Studio links. You can avoid this behavior by reconfiguring your antivirus application. See the Sophos Support site.

1712064

Robot documentation in PDF not supported with Firefox

Printing and saving the robot documentation in PDF format is not supported with Firefox.

1705642

WebKit browser not checking revoked certificates

The WebKit browser does not check revoked certificates and does not support pinning tests.

1697083

Issue if executing Robots with single-tenant application

Executing Robots with a single-tenant OAuth application fails on a RoboServer version earlier than 11.2.0.4.

Upgrade Robots to RoboServer version 11.2.0.4 or newer.

1649320

No information on some branch elements in robot documentation

In Management Console, the robot documentation does not contain information on branch conditions, names, and comments in generated documentation.

1641912

Applicable to TotalAgility versions 7.8.0 through 7.10.0.

Configure TotalAgility to use RoboServer instead of Cluster. Or configure TotalAgility to use the REST communication type instead of .NET.

1618537

Legacy RoboServers do not write logs in UTC

Starting with version 11.2.0, Management Console and RoboServer write logs to a database in UTC time format, which is different from previous versions when the time was logged in a time zone of the respective Management Console and RoboServer.

Start legacy RoboServers with the option java -Duser.timezone=GMT.

1616761

Time zone change in Kofax Analytics for RPA

The internal time zone format in Kofax Analytics for RPA has changed to UTC, which means that data from Kofax RPA versions prior to 11.2.0 are shown incorrectly in Kofax Analytics for RPA 2.5.0 and newer.

1594223

Call REST Web Service step cannot load page

The Call REST Web Service step cannot load a page with Digest authentication when using a proxy server.

1593366

Some email addresses of a reviewer or a signer that are invalid in Kofax SignDoc can be entered and validated in Kofax RPA.

Before entering email addresses in RPA, consult the SignDoc documentation to ensure that the email addresses are in a valid format.

1584988

StackOverFlowError reported

If the StackOverFlowError is reported, you must manually increase the memory limit in the DesignStudio.conf file.

Add the wrapper.java.additional.1 setting to the file and specify the memory limit.

Example: wrapper.java.additional.1=-Xss4096K

1584454

Management Console cannot create Analyzer database

If you use the database provisioning default settings when filling out the Process Discovery Analyzer parameters in a Management Console, the Management Console cannot create the Analyzer database, and provisioning fails.

Explicitly specify the user name and password under Process Discovery Analyzer > Database provisioning in Management Console before creating a database.

1536508

Schedules not working after importing backup

When a user is importing a backup in Management Console, and the import fails, the existing schedules switch to their default values and can no longer be started.

Recreate the schedules. Before importing a backup, we recommend that you create a backup of the current Management Console state.

1524460

Uninstalling Document Transformation Service does not remove license utility

When uninstalling the Document Transformation Service version 11.0.0 to prepare for a new installation, the license utility is not entirely removed.

1. Uninstall the old Document Transformation Service version.

2. Install a new Document Transformation Service version.

3. Uninstall it.

4. Install the new version again.

1523086

Kapplets use system collation instead of schema collation

Kapplets that use MySQL database use the collation from the database properties variable collation_database instead of using the schema collation. It may cause Unicode characters to display incorrectly if the collation_database is not set to a Unicode collation.

Make sure that you use the schema collation for the utf8mb4 character set in the database system variables:

• collation_connection

• collation_database

• collation_server

1517340

Kapplets user missing group affiliation in imported backup

When a backup file containing a user with the specific double-byte character set name is imported to Kapplets, the user does not belong to the Management Console group that the user was initially assigned to.

1512677

File org_freedesktop_general may get locked

When running multiple robots simultaneously, the org_freedesktop_general file used by the D-Bus protocol to authenticate the server and client may get locked by one robot for a short time, preventing another robot from accessing this file to read cookies from it.

1498551

Load Page with special Japanese fonts aligned as 'justify' needs configuration

A Basic Engine Robot may fail to open website pages that contain Japanese characters. This issue was reported while using the built-in browser on a Windows system set to a Japanese regional format.

For the loaded page, in the Robot Configuration > Page Loading > Page Change settings, specify a text replacement for the URL of the loaded page:

<body class="no-navi">

to

<body class="no-navi" style="text-align: start;">

1478872

Robot using Robot File System does not work if copy is in another project

A Robot with steps that use the Robot File System does not work if a copy of this Robot is uploaded to another project in Management Console.

1445050

Symbols in Kapplets workspace name lead to errors

Using the following symbols in workspace names in Kapplets leads to errors:

/ \ % ? . {

Do not use these symbols in workspace names in Kapplets.

1384485

Desktop icons are hidden in the Program Manager tree

A Robot cannot select icons on the desktop after the Win+D key combination is pressed. The Win+D key combination is a shortcut to hide and show the desktop.

Before the keys are pressed, the icons on the desktop are listed under the Program Manager pane.

After Win+D is pressed, the icons are hidden, which prevents the Robot from identifying the icon elements to display in the automation tree.

If the goal of using Win+D is to minimize all windows and show the desktop, use Win+M instead. This key combination does not hide icons, so they remain available in the automation tree.

1359670

Warning icon appears on the KTA step

When a Robot with the KTA step is opened for editing, the step is marked with an icon to warn that the configuration is unavailable.

After an attempt to change any configuration parameter for the process, the step configuration collapses to the server level.

After expanding the step, the previous configuration is discarded and the user needs to reconfigure the step.

1356285

Kofax TotalAgility and RPA value boundaries do not match

The following parameter types have mismatching boundaries in RPA and TotalAgility: Currency, Decimal, Double, Float, Long, Short.

1343762

Windows applications cannot run using process names

Some built-in 32-bit Windows applications cannot be run by using their process names.

Use the full path to the application to run it.

For example, use c:/windows/sysnative/dfrgui.exe instead of dfrgui.exe.

1337449

Large PDF file issue in Kapplets

A Kapplet with a large PDF file used as a binary input value generates an "Out of memory" error message.

Change the "Maximum memory pool" value on the Tomcat server or the max_allowed_packet value in the MySQL my.ini file.

1314402

kapowlock inconsistent behavior

The kapowlock process used by the Lock Screen and RDP Login steps may freeze if the target computer is a virtual machine and it has an active session.

Verify that no active sessions exist on the target computer or disable the "Use WDDM graphics display driver for Remote Desktop Connections" group policy setting.

1312329

Issue with deleting file from Windows mapped share

When the Robot File System file share is mapped to a Windows drive (as configured in the Desktop Automation Service), the Windows WebDAV client is used for mapping caches information from the file share. On rare occasions, it may cause the mapped Windows drive to have an outdated view of the file share.

Turn off the caching in the Windows Registry on the computer where the Desktop Automation Service is running.

1. In the registry, locate the following key:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MRxDAV\Parameters

2. Change the value of the following parameters to 0.

   FileNotFoundCacheLifeTimeInSec

   FileInformationCacheLifeTimeInSec

3. Restart the computer.

1218466

Missing shortcut for Management Console on Start menu

The Windows 10 Start menu hides duplicate URL links, so if you have several Management Console installations, only the link to the first installed version is present on the Start menu.