SignDoc Standard
This topic lists previously reported issues that are resolved in Kofax SignDoc Standard.
Check box and text field default size issue
1668896: When the document is zoomed out the default size check boxes or text fields are no longer lost under the guide me cursor.
Issue with authentication when using access code
1660124: In case an invalid access code is entered the existing authentication token is now added to the refresh token request and no unexpected authentication error occurs anymore.
Issue with saving the document file name in the Microsoft SQL database
1651486: When storing the document name containing Japanese characters in the database, these characters are not replaced any more with "?".
Replacement issue for signer in signing package wizard
1650340: When a signer was replaced in a signing package the server returned a signer order error after the signing package was updated.
Issue with the last signed in value of the LDAP user
1644637: For the LDAP user, the last signed in value was not updated in the Manage User overview.
Deleting log files
1644635: Log files were not deleted per the rolling size.
Wacom STU signature capture
1641436: The Wacom STU signature capture failed when the signature field was placed in a corner.
Field masking issue
1641371: In a document with more than one page, the field masks appeared on every page and not only on the page where the field was defined.
Issue when refreshing the browser on the Finish or Goodbye page
1634665: An internal error occurred when the browser was refreshed on the Finish or Goodbye page of the Signing Client. The Application Loader page was displayed unexpectedly. Another refresh took the signer to the Welcome page.
Check box masked values
1633782: When using the masking for check boxes, the values were not fully covered.
Issue with thumbnail size
1633287: PDF documents that contained scanned data on the first page (such as a photograph) exceeded the allowed limit for thumbnail images.
Issue with substituting a place holder for special character in SMS notification
1631874: The place holder for the access code was not replaced in the SMS for French.
Revised error message
1629244: The message "Resource not yet available" is replaced with "Duplicate field name:", adding the value of the field name.
Issue with pop-up blocker on iOS devices when signing
1626287: In-person signing on an iOS device was not possible when the browser pop-up blocker was enabled.
Issue with the links on cover page to attachments in the final document
1624035: The cover page of the final document did not contain direct links to the signed documents and audit trails.
Issue with copying a setting with empty value
1623859: It was possible to select "copy value" for empty configuration values.
Erroneous display of SMTP configuration status
1622754: The status view for SMTP configuration showed a "connection error" message whenever the configured SMTP account required a password.
Occasional overlapping display of mail settings
1622474: Sometimes the content of the mail settings overlapped with other settings.
Setting for log file maximum size and maximum number failed
1620714: Settings for the log file were not applied to the configuration.
Wrong field used as name for a template package
1619618: The field "Document Description" was used as file name for a template package.
Issue with in-person signing when stage signing was defined for 'add me' recipient
1611083: Starting an in-person signing session where the signer was assigned to a stage and an individual signing field lead to an error message.
Sidebar closed unexpectedly
1610781: The sidebar for the Package wizard in the Manage Client closed unexpectedly. The sidebar was closed when clicking in the sidebar and releasing the mouse outside the sidebar (drag and drop).
Issue with large documents signing with Swedish BankID
1609708: If a large document was signed using a Swedish BankID, a message indicated that the process could not be initiated.
BankID - Missing reference and order number
1602826: The BankID order reference ID was not included in the audit trail of the final document.
Issue with selecting signing method on some mobile devices
1597252: The layout in portrait and landscape modes for mobile devices did not ensure selection of the "TSP signature" when all signing methods were available.
JDBC.password contains ampersand
1586125: The SignDoc Standard service didn’t get installed when the JDBC.password contained an ampersand character (&).
Language setting ignored mail.message.accesscode.plugin
1582170, 1581991: As soon as the Authentication Method was set to "Code," the following text was added to the email message in English: "You will need to enter an access code to open the document(s). It will be sent to you by SMS when you start the signing session." Translation to other languages and text editing were both unavailable.
Missing softprompt error
1575863: No softprompt error was shown for the wrong password when generating an API Key.
Issues with signer URLs
1564894: Creating the remote URL for a signer differed when using "Send e-mail" or creating the URL via the REST API.
Erroneous display of the consent step
1558362: The consent step was displayed on the Welcome page although consent options were turned off for the signer. The consent step was hidden correctly once the signer clicked the NEXT button.
Issues when signer routed to remote signing URL
1558174: After a signing package was created, the customer called "Get a remote session signing URL for the specified signer" REST API method to retrieve the signing URL of the signer. When the signer was redirected to the Signing URL, the signer received a "The signer token is invalid" error.
Issues when replacing a document in a template package
1553886: A Signing Package using a SignDoc Template wasn't created in SignDoc when Kofax TotalAgility updated a document that did not have a "src_id" or "signature_field" information in the request.
Lacked link color
1546000: The "Start in-person signing" dialog page didn't highlight "Select all".
Issue with form filling pointer and optional fields
1544421, 1542993: When a document was created with optional interactive fields and when filling an optional interactive field such as a check box, signature field or text field as a recipient, then the cursor didn't move to the next required field.
Issue using in-person signing session and scheduler
1540367: The REST API request "Prepare Signing Session" with signtype = common (for in-person signing) only worked if the API Request "Schedule a signing package" was executed in advance.
Missing warning for expired S/MIME certificate
1530552: There was no warning message in the Manage Client GUI to inform the user about an expired S/MIME certificate.
Rotated image during photo capture
1499901: Capturing a photo in iPhone portrait mode caused the image to be rotated in the document.
Issue with complex LDAP search filter
1497648: Due to a complex LDAP search filter in service_configuration.properties, the SignDoc service was not able to start.
Suspended SSO user missing error message
1497512: When the SSO user was suspended and attempted to log in, that user was left on the SignDoc login page without any information.
Unexpected color scheme when preparing and signing a signing package
1448417: The signers' color scheme was different than expected when a signing package was prepared and signed.
Additional background when using Mozilla Firefox
1448002: When using the Mozilla Firefox browser, each user entry had an additional background color.
Missing color for recipients
1438942: When signing packages were created from Kofax TotalAgility, the color was missing for recipients.
Issue with document upload
1411721: In Google Chrome and Mozilla Firefox, uploading a document didn't work. Uploading worked as expected in Internet Explorer and Microsoft Edge.
Suspended TotalAgility SignDoc activity
1375030, 1375029, 1375028: The SignDoc activity was suspended when the document template had more than one text box or check box. An error also occurred when a document variable was not present when the document provided in the template was used.
Missing login information
1347831, 1267473: The confirmation email after the reset of a password didn't contain information about the account.
Issue with converting field coordinates to document coordinates
1306004: The Resolution in dpi for converting field coordinates to document coordinates could not be expressed as a negative number.
Corrupted characters in download consent text files
1272913: When using iOS, the downloaded version of both e-sign consent and data protect privacy consent contained corrupted non-ASCII characters.
Issue with form filling pointer required fields
1267512: After returning to a completed, required text field, the guided form filling pointer didn't move to the next required field.
Rotated camera view using Microsoft Edge browser
1267464: The camera view was rotated 90 degrees counter-clockwise in Microsoft Edge while signing.
Broken document editor-layout after rotating iPad
1225638: After iPad rotation, the signing package layout was broken in the document editor and it was restored later.
Incorrect color scheme in common session
1167914: Sometimes the color scheme for recipients was inconsistent within the same signing session.
Inconsistent info when uploading biometric encryption key
1117886: The softprompt message indicated a successful upload at the time when the format data showed "Not supported".