Known issues

This topic contains information about potential issues that you may encounter while installing and using Kofax RPA 11.4.0 and earlier versions. Workarounds are provided, when available. ID numbers are listed in descending order.

ID	Title	Description	Workaround
N/A	Lock screen and RDP connection features support	The lock screen and RDP connection features are only supported if the Desktop Automation Service runs on the Pro or Enterprise editions of Windows 10. The Home edition of Windows does not have the remote desktop host and cannot be connected using RDP.
N/A	Display scaling on remote devices can displace selection	If VMware is used for hosting remote devices, text and icon scaling can displace selections in some applications, leading to unexpected behavior in Robots.	Change display scaling to 100% on automation devices.
1862719	Java Access Bridge does not work on Windows 11	Java elements do not show on the tree. Java Access Bridge does not work on Windows 11 Enterprise (Version 10.0.22000 Build 22000).	Use on Windows 10 Enterprise.
1842672	Closing the window in the Document Transformation Thin Client without saving a batch may cause an error	Closing the window without saving changes may result in the following error message for a subsequent logon: "You are already logged in. Multiple logins from the same browser session are not supported."	Wait for the issue to resolve itself, or resolve it immediately by clearing cookies from the website. To avoid the error, save the batch before closing the window.
1835324	Robot error when editing an Excel file containing a formula that has sheets with numeric names	If you edit an Excel file with sheets assigned numeric names (1, 2, 3) and have a formula in the file that uses the sheets for an action such as =SUM, an error occurs.	Rename the sheets to use non-numeric names (such as one, two, three). Numeric digits work if they are not the first character.
1828301	Set Formatting turned cell background color to white	In Excel, using Set Formatting turned the cell background color to white in the Design Studio Recorder View and after saving the file, the background color of the cell remained white.	Use the Excel driver instead of the Basic Engine Robot.
1809498	SORT function does not work in Excel driver	If you enter a SORT function in Excel, it should sort cells and the result should be sorted in order. But with the built-in Excel driver, the result of SORT function is only one cell (the first one in the sorted order).	Use Desktop Automation Service to automate Excel on the desktop.
1783194	RoboServer version 10.6.0.9 missing from RoboServers page	RoboServer version 10.6.0.9 disappears from the RoboServers page in Management Console if the licensing in the cluster settings is changed to Dynamic.
1781642	Allow File System and Command Line Access not blocking all required steps	In the RoboServer Settings application, when the option Allow File System and Command Line Access is selected, it does not prevent the Excel and PDF steps from reading files on a file system, which is inconsistent with the behavior of the Read File and Write File steps.
1780508	Tags not shown when opening Robots from previous versions	Robot tags are not shown in Design Studio when opening a Robot from previous product versions.
1779667	Issue with uploading types to root folder	In Management Console, when a type is uploaded to the root folder, in the Types section, it is listed as being uploaded to the /null folder.
1778293	Ignore Loading State option not inherited by Left Click step	The Ignore Loading State option is not inherited by the Left Click step when using a page from a file:/// path.	Use the Open Link In New Window option instead.
1778064	Unable to extract data from PostgreSQL OID column	In Design Studio, it is impossible to extract data from an OID column in PostgreSQL with a BLOB type with a 2 GB storage limit.	Some data types are not supported by RPA, and the issue is not database-related.
1758831	Chromium browser ignores certificate pinning error by default	The built-in Chromium browser ignores the certificate pinning error.
1758814	Chromium browser ignores a revoked certificate error by default	The built-in Chromium browser ignores the revoked certificate error.
1717448	Robot editor generates JxBrowser exception	After resetting the screen resolution from 3840x2160 (4K UHD) to 1920x1080 (FHD), Design Studio generates a JxBrowser exception every time a Robot is opened in the Robot editor.	Reset the layout before opening a Robot.
1715233	Sophos Agent prevents user from opening Design Studio link	The Sophos Agent may prevent you from opening Design Studio using the Open in Design Studio link in Google Chrome and Microsoft Edge. The notification "Lockdown malicious behavior" appears.	This behavior is expected for the application when using the Design Studio links. You can avoid this behavior by reconfiguring your antivirus application. See the Sophos Support site.
1712064	Robot documentation in PDF not supported with Firefox	Printing and saving the robot documentation in PDF format is not supported with Firefox.
1705642	WebKit and Classic browsers not checking revoked certificates	The WebKit and Classic browsers do not check revoked certificates and do not support pinning tests.
1697083	Issue if executing Robots with single-tenant application	Executing Robots with a single-tenant OAuth application fails on a RoboServer version earlier than 11.2.0.4.	Upgrade Robots to RoboServer version 11.2.0.4 or newer.
1649320	No information on some branch elements in robot documentation	In Management Console, the robot documentation does not contain information on branch conditions, names, and comments in generated documentation.
1642467	Tree not available for SAP	It is impossible to use SAP because nodes for some elements are not available in the Recorder View tree.	To make all nodes available in the tree: From the product installation files, download and save the RegSAPSurrogate.reg file on the computer running the Desktop Automation Service. The file resides in the folder: {path}\DesktopAutomationService\bin Run it and accept any warnings. Restart the Service agent.
1641912	Kofax TotalAgility cannot reach RPA with server configuration set to Cluster	Applicable to TotalAgility versions 7.8.0 through 7.10.0.	Configure TotalAgility to use RoboServer instead of Cluster. Or configure TotalAgility to use the REST communication type instead of .NET.
1633254	Countryinput, Democurrency, and Languageinput parameters cannot be restored from old backup	Some input parameters and their values are not restored from backups containing scheduled legacy Kapplets.
1625531	Localization missing for some messages	Some exceptions and error messages related to kapowhub are not localized.
1618537	Legacy RoboServers do not write logs in UTC	Starting with version 11.2.0, Management Console and RoboServer write logs to a database in UTC time format, which is different from previous versions when the time was logged in a time zone of the respective Management Console and RoboServer.	Start legacy RoboServers with the option java -Duser.timezone=GMT.
1616761	Time zone change in Kofax Analytics for RPA	The internal time zone format in Kofax Analytics for RPA has changed to UTC, which means that data from Kofax RPA versions prior to 11.2.0 are shown incorrectly in Kofax Analytics for RPA 2.5.0 and newer.
1594223	Call REST Web Service step cannot load page	The Call REST Web Service step cannot load a page with Digest authentication when using a proxy server.
1593366	SignDoc email validation not imposed in RPA	Some email addresses of a reviewer or a signer that are invalid in Kofax SignDoc can be entered and validated in Kofax RPA.	Before entering email addresses in RPA, consult the SignDoc documentation to ensure that the email addresses are in a valid format.
1584988	StackOverFlowError reported	If the StackOverFlowError is reported, you must manually increase the memory limit in the DesignStudio.conf file.	Add the wrapper.java.additional.1 setting to the file and specify the memory limit. Example: wrapper.java.additional.1=-Xss4096K
1584454	Management Console cannot create Analyzer database	If you use the database provisioning default settings when filling out the Process Discovery Analyzer parameters in a Management Console, the Management Console cannot create the Analyzer database, and provisioning fails.	Explicitly specify the username and password under Process Discovery Analyzer > Database provisioning in Management Console before creating a database.
1546570	No events for applications running with administrator rights	Process Discovery Agent cannot collect events of applications running with administrator rights.	Run Process Discovery Agent with administrator rights to collect events from all applications.
1536508	Schedules not working after importing backup	When a user is importing a backup in Management Console, and the import fails, the existing schedules switch to their default values and can no longer be started.	Recreated the schedules. Before importing a backup, we recommend that you create a backup of the current Management Console state.
1524460	Uninstalling Document Transformation Service does not remove license utility	When uninstalling the Document Transformation Service version 11.0.0 to prepare for a new installation, the license utility is not entirely removed.	Uninstall the old Document Transformation Service version. Install a new Document Transformation Service version. Uninstall it. Install the new version again.
1523086	Kapplets use system collation instead of schema collation	Kapplets that use MySQL database use the collation from the database properties variable collation_database instead of using the schema collation. It may cause Unicode characters to display incorrectly if the collation_database is not set to a Unicode collation.	Make sure that you use the schema collation for the utf8mb4 character set in the database system variables: collation_connection collation_database collation_server
1517340	Kapplets user missing group affiliation in imported backup	When a backup file containing a user with the specific double-byte character set name is imported to Kapplets, the user does not belong to the Management Console group that the user was initially assigned to.
1517076	Process Discovery database user password not encrypted	The Process Discovery database user password is not encrypted when stored in the Management Console.
1512677	File org_freedesktop_general may get locked	When running multiple robots simultaneously, the org_freedesktop_general file used by the D-Bus protocol to authenticate the server and client may get locked by one robot for a short time, preventing another robot from accessing this file to read cookies from it.
1502164	"Jobs timeout" and "Execution time limit" converted to minutes	During schedule creation, the "Jobs timeout" and "Execution time limit" property values are converted from seconds to minutes. This situation occurs only when the value in seconds can be converted to whole minutes.	For information on these properties, see Schedules in Kofax RPA Help.
1498551	Load Page fails to open web pages with Japanese characters	A Basic Engine Robot may fail to open website pages that contain Japanese characters. This issue was reported while using the built-in browser on a Windows system set to a Japanese regional format.	For the loaded page, in the Robot Configuration > Page Loading > Page Change settings, specify a text replacement for the URL of the loaded page: <body class="no-navi"> to <body class="no-navi" style="text-align: start;">
1478872	Robot using Robot File System does not work if copy is in another project	A Robot with steps that use the Robot File System does not work if a copy of this Robot is uploaded to another project in Management Console.
1445050	Symbols in Kapplets workspace name lead to errors	Using the following symbols in workspace names in Kapplets leads to errors: / \ % ? . {	Do not use these symbols in workspace names in Kapplets.
1384485	Desktop icons not always part of Program Manager tree	A Robot cannot select icons on the desktop after the Win+D key combination is pressed. The Win+D key combination is a shortcut to hide and show the desktop. Before the keys are pressed, the icons on the desktop are listed under the Program Manager pane. After Win+D is pressed, the icons are hidden, which prevents the Robot from identifying the icon elements to display in the automation tree.	If the goal of using Win+D is to minimize all windows and show the desktop, use Win+M instead. This key combination does not hide icons, so they remain available in the automation tree.
1371327	Unable to run some robots with remote API	If a database mapping is created in Management Console > Repository > Databases, a robot cannot be started with the remote API.	Create a database mapping in the My Projects view (Shared Databases section) in Design Studio, and use it with robots you want to start with the remote API.
1362162	Unicode not supported for CyberArk Application ID	In Password Vault in CyberArk, it is not possible to create a safe or account name in Unicode.
1359670	KTA step configuration cleared after change	When a Robot with the KTA step is opened for editing, the step is marked with an icon to warn that the configuration is unavailable. After an attempt to change any configuration parameter for the process, the step configuration collapses to the server level. After expanding the step, the previous configuration is discarded and the user needs to reconfigure the step.
1356285	Kofax TotalAgility and RPA value boundaries do not match	The following parameter types have mismatching boundaries in RPA and TotalAgility: Currency, Decimal, Double, Float, Long, Short.
1343762	Windows applications cannot run using process names	Some built-in 32-bit Windows applications cannot be run by using their process names.	Use the full path to the application to run it. For example, use c:/windows/sysnative/dfrgui.exe instead of dfrgui.exe.
1337449	Large PDF file issue in Kapplets	A Kapplet with a large PDF file used as a binary input value generates an "Out of memory" error message.	Change the "Maximum memory pool" value on the Tomcat server or the max_allowed_packet value in the MySQL my.ini file.
1314402	kapowlock inconsistent behavior	The kapowlock process used by the Lock Screen and RDP Login steps may freeze if the target computer is a virtual machine and it has an active session.	Verify that no active sessions exist on the target computer or disable the "Use WDDM graphics display driver for Remote Desktop Connections" group policy setting.
1312329	Issue with deleting file from Windows mapped share	When the Robot File System file share is mapped to a Windows drive (as configured in the Desktop Automation Service), the Windows WebDAV client is used for mapping caches information from the file share. On rare occasions, it may cause the mapped Windows drive to have an outdated view of the file share.	Turn off the caching in the Windows Registry on the computer where the Desktop Automation Service is running. In the registry, locate the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MRxDAV\Parameters Change the value of the following parameters to 0. FileNotFoundCacheLifeTimeInSec FileInformationCacheLifeTimeInSec Restart the computer.
1306204	SAML not supported for Kapplets	Authentication with SAML is not supported for Kapplets.
1289988	RPA Administrators cannot assign some roles	Users belonging to the RPA Administrators group cannot assign the Project Administrator, Developer, or Process Discovery Client roles to user groups in a project.	Create empty group. Assign the empty group to a project. Add the user to the group.
1281128	Characters in localized version of Kofax Analytics for RPA may not display	Characters may not display correctly if you use MySQL 5.7 or earlier with Insight for data and meta databases.	Either upgrade MySQL server to version 8.0 or newer, or configure the default character set for the server and all its components in MySQL 5.7 to UTF-8.
1263908	Project with too many types causes error	If you have a large number of types (180 or more) in a single project in Design Studio, it may cause the StackOverflowError and prevent you from opening and editing your Robot.	Do not store too many types in one project.
1218466	Missing shortcut for Management Console on Start menu	The Windows 10 Start menu hides duplicate URL links, so if you have several Management Console installations, only the link to the first installed version is present on the Start menu.
1168320	Error occurs while backup is restored	When restoring a backup containing a file name with a backslash, an error about a corrupted file is shown. Because the backslash character is not allowed in file names in a file system, the restore process fails.	When naming your work objects, such as robots, types, or snippets, do not use a backslash or other characters that may be reserved or have a special meaning. If you already have a backup containing file names with a backslash, unarchive the backup then archive it again to work around the issue. See Naming policy in Kofax RPA Help. Also, you can upload the file with a backslash to the Kofax RPA project using the Repository API, which does not prevent such file names from uploading.
0739186	Tab titles are truncated	The maximum length of tab titles in the Robot editor is 32 characters, including spaces and dashes. Titles that exceed the maximum length are truncated automatically.	Do not use titles longer than 32 characters.