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Document rejection

If you cannot solve a problem on a document using an invalid reason, you can reject the document instead.

This feature is reserved for documents that have no other solution. For example, you can reject a document when it is illegible, blank, or not an invoice. Rejected documents are taken out of normal processing and re-routed based on the selected reason so that another user can address the issue.

Using the toolbar, you can reject a document by selecting one of the following reasons.

  • [NAI] This is not an invoice

  • [PIX] Document requires PIX Correction

  • [GEN] Scan quality issue

  • [GEN] Document needs to be re-scanned

  • [GEN] Document not legible

  • [CHN] Document is a Chinese VAT document

Note Select the [PIX] reason when the GENERATED FROM XML stamp is on a document and the fields are populated with the incorrect data.

If none of the specified reasons address your problem, you can enter a custom reason that explains why you are rejecting the document. This reason helps the Administrator or another user understand why you are rejecting the document.

For more information on document rejection in general, see the Help for Kofax TotalAgility Validation.