Download logs
Download device logs
To collect and download Ricoh device logs, complete the following steps:
- In a Web browser, go to http(s)://device_IP/web/entry/df/websys/direct/getSysInfo.cgi, where device_IP is the IP address for the Ricoh device.
- If prompted, enter the device administrator username and password.
- Specify the date the problem occurred.
- Specify number of days for the log data.
- Click Download.
Download Unified Client logs
To collect and download Unified Client logs, complete the following steps:
- In a Web browser, go to https://device_ip/rws/sop/configservlet/logs.html, where device_IP is the IP address for the Ricoh device.
- Enter the device username and password, as set in DRS.
- Download the log files.