› Install and Configure ControlSuite › Licensing ControlSuite

Licensing ControlSuite

A license server must be installed on at least one system in your deployment. All ControlSuite components pull licenses from this license server and maintain local "license cache" so that they can stay licensed for 30 days if the connection to the license server is lost. However, if any of those components are restarted then this component will go unlicensed.

All licensing is performed in the Configuration Assistant for all products. The license information can be viewed within the individual products consoles, but cannot be changed in this view. ControlSuite utilizes a Licensing Entitlement Portal where license servers, accounts and users are managed, and license entitlements are activated and deployed.

  • The license server is installed with the ControlSuite Shared Services Installer.
  • It runs as a NDI License Service Windows service.
  • It installs to: C:\Program Files\Kofax\Shared Services\Licensing.
Use the following to license ControlSuite.

  1. From the Configuration Assistant Licensing page, click the Open Kofax Customer Portal link to get access to the Kofax Customer Portal. Alternatively, open a web browser and enter https://register.kofax.com/serialregistration.
  2. Login with your account credentials and Serial number. The login information can be found in the order confirmation email. For assistance registering and setting up an account, please see our knowledge base article on the Kofax (electronic Fulfillment) Delivery Site.
  3. Enter your License Server Name and ID. This information is found on the Configuration Assistant Licensing page your ControlSuite installation.
  4. Enter your License Server ID into the Kofax Licensing Platform.
  5. The system sends an email confirming that license registration was successful.
    To modify licensing, contact Kofax Technical Support.
    Equitrac licensing related information is logged in the Wndows Event log. The error events are logged with Event IDs:

    • Event ID 4097: EVENT_ERR_CAS_DEVICE_COUNT_LIMIT
    • Event ID 4112: EVENT_WARN_CAS_HIGH_AVAIL_UNLICENSED_HOME_DRE
    • Event ID 8205: EVENT_ERR_DRE_UNLICENSED_FEATURE_PRINT_SUBMISSION
    • Event ID 12300: EVENT_WARN_DCE_HIGH_AVAIL_UNLICENSED
    • Event ID 12339: EVENT_ERR_DCE_UNLICENSED_FEATURE