Troubleshoot new batches

Clicking the New batch button in the Operator control dialog can cause errors with some scanners. This occurs more often with scanners that have Virtual ReScan (VRS) enabled.

If your scanner has this problem, you can disable the New batch button to avoid further problems.

  1. Open Eiglobal.ini and find the [ScannerDefs] section.
  2. Find your scanner’s name in the list of scanner definitions.
  3. Change the BatchStop value on your scanner from 1 to 0.
  4. Save and close Eiglobal.ini. The next time you run Scan, the New batch button is disabled.