Troubleshooting

Many times, you can easily correct problems and errors. Instructions and information are provided in this help file. For a list of topics that can help during troubleshooting, click the Index tab. Then type trouble in the box.

If an error occurs that you cannot explain or correct, report it to Kofax, including all the error messages and all available information regarding the situation (for example, what led to the error, screenshots, etc.)