If a Kofax ReadSoft Invoices module crashes
If Kofax ReadSoft Invoices terminates abnormally, an error report is generated. It contains a crash dump, information about which files and versions were run, and Eilocal.ini and Eiglobal.ini. This information is vital if you contact support.
You are prompted to save this file. When you do, it is saved to the Log directory. The file name is dump_module_yyyy-mm-dd_HHMMSS.hhh.zip, where yyyy = year, mm = month, dd = day, HH = hour, MM = minute, SS = second, and hh = hundredths of a second.
The crash dump can be switched off by setting this flag in Eiglobal.ini:
If Interpret crashes
An Interpret crash can be caused by a specific invoice.
- Create a Verify job that has only Scanned selected in the Status settings. Exclude other invoices from the job by deselecting other Status settings.
- Run this job. The first invoice that is displayed is the one that is corrupt.
- Delete this invoice and stop the job.
- Try running the Interpret job again.