Start a module after a crash

If an Kofax ReadSoft Entrance module crashes for any reason, follow this rule:

When you start a Kofax ReadSoft Entrance module after a crash, the same user must be logged in to Windows as when Kofax ReadSoft Entrance crashed.

If a different Windows user starts the Kofax ReadSoft Entrance module, objects that are locked in the database will not be unlocked. In this case, close the Kofax ReadSoft Entrance module, log the original user in to Windows, and start the Kofax ReadSoft Entrance module again.