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Correct document separation

This is step 2 in the document separation process. Step 1 is sending pages for re-separation.

To correct documents that have been separated incorrectly:

  1. In Verify, open the Inbox and double-click the Uncertain separation folder.

    2. The list of batches that contain documents marked for re-separation is displayed.

  2. Double-click the batch that you want to correct.

    Inspect view opens. Pages with uncertain separation are indicated with a warning icon, .

 Even though the process is basically the same, how to re-separate documents depends partly on how they enter the system in the job.

    • Paper documents are scanned.
    • Document images, such as PDFs, are either imported from a folder or captured from email using Collector.

Paper documents are scanned

How document images appear and are handled in Inspect is different if front-page scanning versus double-sided scanning is used (see document sheets for more information).

The first document sheet in the batch is in focus when the batch opens.

  1. Adjust the documents that need to be corrected. Press Ctrl+U or click on the Navigation tool ribbon to navigate to the first document with uncertain separation.
    • If one or more pages have been separated incorrectly and should belong to the same invoice:
      1. Click or navigate to the thumbnail that corresponds to the first page of the document that you want to correct.
      2. While holding down the Shift key, click the other pages in the batch that are part of the same document or press the right arrow key the appropriate number of times to add the remaining document sheets to the document.
        Note You can only join and separate consecutive document sheets (based on the order they were scanned).
      3. Press Ctrl+Enter, or click Create document from selection on the Current selection tab, to combine the selected thumbnails into one document.
    • If a document has been incorrectly joined with another document: Navigate to or click the single-page document and press Ctrl+Enter, or click Create document from selection on the Current selection tab.
    • An alternative way to work would be to navigate from left to right, one sheet at a time, within an incorrectly joined document. When the selection is on the first page of a new document, press the SPACE bar or click (Insert split before). Then the pages to the left of the current selection become a single document. Continue to the right one page at a time and repeat the process until the document separation for the current selection is complete.
  2. Repeat the process for any additional documents in the batch with uncertain separation, if any.
  3. For the last remaining document that is separated correctly but still includes the warning icon, put any of the document's pages in focus and press Enter, or click in the Current selection tool ribbon, to approve the document.
  4. When there are no remaining document pages with warning icons and all documents in the batch have been separated correctly, press Ctrl+S or click in the Quick Access toolbar to save and close the batch.
  5. Run the job again in Interpret to interpret the newly separated invoices. The documents appear now under the job in Verify and are available for normal processing.

Document images are either imported from a folder or captured from email using ReadSoft Collector

When imported images, such as PDFs, contain multiple documents, and the Verify operator marks one for re-separation, all of the document pages contained in that PDF are marked with the warning icon when the document is opened in Inspect the first time and need to be separated into individual documents. Note that if the batch contains additional PDFs that contain multiple documents, all of the pages for those PDFs are also visible in Inspect, but they will not have the warning icon (unless Re-separate was selected separately for them as well). However, you can still also correct document separation for them if needed.

  1. While holding down the Shift key, click the other pages in the batch that are part of the first document or press the right arrow key the appropriate number of times to select the remaining document pages for the document. Only consecutive images can be selected.
  2. Press Ctrl+Enter, or click Create document from selection on the Current selection tab, to combine the selected thumbnails into one invoice.


    Alternatively, working from left to right one page at a time, when the selection is on the first page of a document, press the SPACE bar or click (Insert split before) on the Current selection tab to make all pages to the left of the current selection a single document. Continue to the right one page at a time repeating the process until the entire document with uncertain separation has been separated correctly.

  3. Repeat steps three and four for the remaining documents in the batch except for the last one.
  4. When the last remaining document is separated correctly but has warning icons on its pages, click one of the pages to put it in focus and press Enter, or click in the Current selection tool ribbon, to approve the document.
  5. When there are no remaining document pages with warning icons and all documents in the batch have been separated correctly, press Ctrl+S or click in the Quick Access toolbar to save and close the batch.
  6. Reinterpret the image files. Note that the same job used to import the files cannot be used to reinterpret them. A new job must be created for that purpose.
Note Once new multi-invoice images are separated the first time as described here, if additional document separation needs to be done later, the description for paper documents above can be used instead.