Known issues

The following sections describe known problems, and if available, useful workarounds for Kofax Transformation Modules 7.0.0.

Broken forwards compatibility

If you open and save a project in Kofax Transformation Modules 7.0.0, that project can no longer be opened in any previous version of Kofax Transformation Modules.

Imports and deprecated recognition engines

1695918: You cannot import an Advanced Zone Locator or any recognition profiles that use the deprecated FineReader recognition engine.

Workaround: Install the FineReader Add-On and either purchase a license to use FineReader in production or manually migrate any Advanced Zone Locators to use a new recognition profile. Alternatively, open the original project in Kofax Transformation Modules 7.0.0 so that any deprecated recognition engines are upgraded to use new engines.

KSMS and 6.4.0.x fix pack upgrade issue

1776441:If you use the Kofax Search and Matching Server and have one of the 6.4.0.x fix packs installed, there is an issue when you upgrade to Kofax Transformation Modules 7.0.0. The Kofax.KSMS.Global.dll is missing after the upgrade. If you do not use KSMS or have not installed one of the 6.4.0.x fix packs, the upgrade works as expected.

Workaround: After the upgrade, perform a Repair of the installation. This restores the missing DLL.

KTM Statistics export connector not installed

If you selected the Statistics Release module when you installed Kofax Transformation Modules, the KTM Statistics export connector is not successfully installed. Because of this it is not possible to apply this export connector to a batch class and it is impossible to import and publish a batch class with statistics release.

Workaround: Follow these steps to register the KTM Statistics export connector manually.

  1. Open Kofax Capture Administration.

  2. From the Tools tab, in the System group, click Export Connectors.

    The Export Connector Manager window is displayed.

  3. Click Add.

    A Windows Explorer window opens.

  4. Select KTMStatisticRelease.inf and then click Open.

    The Add Export Conectors window is displayed.

  5. In the Add Export Connectors window, select KTM Statistics and then click Install.

  6. When prompted, click OK to confirm that the registration of the KTM Statistics module is complete.

  7. In the Add Export Connectors window, click Close.

  8. In the Export Connector Manger window, click Close.

  9. Close Kofax Capture.

You can now import and publish batch classes with the statistics export connector.

Offline documentation for Japanese

1775254: If you have configured file-based offline documentation and your application language is set to Japanese, the help opens in English instead of Japanese, as expected.

Workaround:Rename the Japanese folder from %ProgramData%\Kofax\Transformation\Help\ja_JA\ to %ProgramData%\Kofax\Transformation\Help\ja_JP\.

Root element error when documents copied via drag & drop

630605: When documents are copied via drag & drop, an error can occur when the project is trained or when the documents are sorted on disk.

Workaround: When presented with this error, press the Ignore or the Ignore All button. Doing so repairs the defective documents.

Thin Client Server timeout

1537221: The session timeout message is not displayed correctly and the session is not logged out properly when the following criteria are met.

  • In the web.config file, the websocket time and session timeout have the same value.

  • In the web.config file, the difference between the websocket time and the session timeout are less than two minutes.

Uninstalling Kofax Transformation Modules 7.0.0

619511: The removal of Kofax Transformation Modules 7.0.0 can fail because the Server Scheduler service does not always stop in a timely manner when requested by the installer.

Workaround: Stop all Kofax Capture and Kofax Transformation Modules services before attempting an uninstall.