Unlock a case
Whenever a case is released, it is locked by default so that other resources cannot modify it. Use the Unlock option to allow modification.
- Navigate to .
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On the context menu of the case to unlock, click
Unlock.
On confirmation, the case is unlocked and is available for modification.You can lock a case again. When you open an unlocked case, a message appears to confirm whether to lock the case for modification. On confirmation, the case is locked.