Activity triggers

An activity trigger is set up against an activity due date.

There could be numerous reasons for an activity becoming overdue. The assigned resource may be overloaded with work or may be sick. Timely escalation helps in taking actions on time.

An activity trigger is executed when the time period relative to the activity due date has passed and as soon as the activity becomes pending or is taken. However, you can set the activity trigger to execute before the activity due date is reached. A trigger cannot execute for an activity that is either complete or on hold. For example, you may need an alert 2 days before an activity due date if no resource is picking up and completing the activity (which means the business process is not progressing as it should).

How to: Create an activity trigger

Create the following triggers against the Notify Customer activity in a Loan Request process map.

Activity	Due Date	Target Firing Date	Escalation Process
Notify Customer	12.00.00 28.09.2012	-1 day	Loan Application
Notify Customer	12.00.00 28.09.2012	0 day	Loan Application
Notify Customer	12.00.00 28.09.2012	+2 days	Loan Application

If the Notify Customer activity becomes pending at 12.00.00 26.09.2006, the trigger executes on the following dates.

A	27.00.2006 at 12.00.00 - when the trigger firing target duration is -1 day
B	28.09.2006 at 12.00.00 - when the trigger firing target duration is 0 day
C	30.09.2006 at 12.00.00 - when the trigger firing target duration is +2 days

If the activity is completed after the first trigger is executed, or after 27.00.2006 at 12.00.00, triggers B and C are not executed.