Service level agreement

Configure the SLA thresholds of a process whose expected duration = 2 Hours.

• Amber threshold = 1 hour (Before)
• Red threshold = 30 minutes (After)

If the activity starts at 12:00:00 AM and the expected finish time is 2:00:00 PM:

• Up to 1:00:00 PM, the SLA status indicator appears Green on the work queue. This means that the activity is pending and the current time is outside the Amber threshold.

• When the time is 1:00:01 PM (less than 1 hour from the expected finish time), the SLA status indicator turns Amber. This means that the activity is still pending and due to be completed; the current time is within the defined Amber threshold.

• When the time is 2:30:01 PM (30 minutes after the expected finish time), the SLA status indicator turns Red. This means that the activity is overdue. If the current time is within the defined Red threshold or exceeds the expected duration, the SLA status of the job remains Red.