Severity

Error

Source

DATABASE_LOGICAL

Message Text

UpdateDB() insertDocument3 for DocRefNo %s failed, database problem

Description

Insert cropped signature has been unsuccessful.

Cause

A signature is already present or the database is inconsistent, or there is a database/network problem.

Action

Check that the database connection is available. If it is and the document did not change state while processing, refer to SOFTPRO support.