Severity

Error

Source

CONFIGURATION

Message Text

TicketInterface: Unable to load module %s; RC=%d

Description

A request to provide a SignWare license ticket for a client could not be processed because the SignWare DLL named could not be loaded by the operating system.

Cause

Either the required SignWare DLL (named in the messages) or one of the dependancies for this DLL is missing or damaged or the installed version of SignWare does not match the version configured.

Action

Correct the configuration to identify the installed SignWare DLL version correctly or install the required version of the SignWare DLL.