Troubleshooting Tips

Problem	Solution
When the component tries to upload files onto the server, the following error message appears in the log file: UNKNOWN MESSAGE^ELO eConnector: Wrong parameter: uploadResult=<invalid> or UNKNOWN MESSAGE^ELO eConnector: The remote server returned an error: (500) Internal Server Error	These error messages can appear in several situations; for example, the component tries to upload an empty file, or there is a lack of disk space on the server. For more detailed error diagnosis, please see the server logs.

Problem

Solution

When the component tries to upload files onto the server, the following error message appears in the log file:

UNKNOWN MESSAGE^ELO eConnector: Wrong parameter: uploadResult=<invalid>

or UNKNOWN MESSAGE^ELO eConnector: The remote server returned an error: (500) Internal Server Error

These error messages can appear in several situations; for example, the component tries to upload an empty file, or there is a lack of disk space on the server.

For more detailed error diagnosis, please see the server logs.