Kofax ControlSuite is an integrated print and output management, capture and mobile document workflow solution. ControlSuite combines individual components that work together in various configurations to create multiple document processing workflows.
ControlSuite manages the secure document distribution and information collection process. It features document security and document workflow automation; including scanning and archiving, document routing, print management and document print stream transformation technology. ControlSuite also includes mobile workflows, print reduction, print accountability and document conversion.
Use the following links to view product-specific information and features within these release notes:
The ControlSuite online help contains detailed installation and configuration instructions and system requirements for Equitrac, AutoStore, and Output Manager.
Kofax ControlSuite 1.1.0 is now available on the ControlSuite software download server for installation. These release notes provide lists of items that were fixed from the previous release, as well as any current known issues.
ID | Issue |
---|---|
D-17151 |
Install Assistant prerequisite checker engine was updated to check for newly released .NET Core Runtime version 3.0. Without this update, Install Assistant was not able to detect this new version and did not clear the failed prerequisite check for .NET Core Runtime if version 3.0 is installed. |
D-17117 | Konica Minolta used the same SHA-1 certificate on all devices. Resolution: The KonicaMinolta iOption component will now generate a SHA256 self-signed certificate if the existing certificate is invalid or SHA1. This certificate is used for OpenAPI connections to Konica Minolta devices. |
ID | Issue | Resolution |
---|---|---|
D-17458 | Configuration Assistant automatically un-enrolls services if re-run. Requires services to be restarted. |
When using Configuration Assistant to unenroll/re-enroll services, the corresponding services need to be manually restarted. An unenroll/re-enroll is done automatically by the Configuration Assistant Wizard (the first time after an upgrade) whenever you go through the Authorization & Security page and click 'Next'. Any services seen on the Services page should then be restarted. |
D-17448 | Ricoh Combined Client: When performing a native scan to folder using the Ricoh combined client, jobs are not tracked in Equitrac or Output Manager. | Will be addressed in a later release. |
D-17437 |
The ControlSuite upgrade process restores the Konica Minolta Combined Client to default settings. If changes were made to the web.config then the upgrade process may render the system non-functional. |
Workaround: Prior to the upgrade backup your web.config. After the upgrade is completed restore the web.config from your backup. In a configuration that includes AutoStore, the web.config can be found in the C:\Program Files\Nuance\AutoStore\KonicaPanelClient folder. For Output Manager only configurations, the web.config can be found in the C:\Program Files\Nuance\Output Manager\Services\Clients\Konica Minolta folder. For Equitrac only configurations, the web.config can be found in the C:\Program Files\Nuance\Equitrac\Device Control Service\KonicaPanelClient folder. |
D-17253 | Install Assistant fails to download updates on a system with FIPS enabled. | Workaround: Disable FIPS when Install Assistant is required to download updated packages automatically. Use the offline installer package, or download the latest package on a non-FIPS system, or disable FIPS compliance policy to download the latest package. |
D-17202 | Verbose logging is enabled by default for the Konica Minolta iOption capture component. | Workaround: Verbose logging should only be enabled for troubleshooting purposes. The default log level has been set back to Information only. |
D-17075 | No message displays stating to “uninstall Autostore 7 before upgrade” when upgrading from AS 7 to AS 8 using ControlSuite fix pack 2. | Will be addressed in a later release. |
D-17020 | Retrieve licenses error displays when TLS1.2 is disabled on license server. | Workaround: Ensure TLS 1.2 is enabled on print server, and that TLS 1.1 and 1.0 are disabled. |
D-17014 | Print job can be released multiple times even though "print and save" feature is not selected. | This is as designed. |
D-16535 | ControlSuite is incorrectly estimating the amount of free disk space needed to install the product. | Workaround: Add more than the recommended disk space on the server. |
D-16276 |
The Output Manager "Configuration, Authentication and
Accounting" role is not added to list of roles to be
deployed for the following questionnaire paths:
|
Workaround: Manually add the Output Manager "Configuration, Authentication and Accounting" role using the advanced selection option, after the questionnaire is done. |
D-15928 | After creating a Redirect to AS rule in Equitrac, and creating a workflow in AutoStore, if you print a .txt file from an Equitrac server, the document is blank when printed. Some Type 1 fonts aren’t being processed in the PostScript data. | Workaround: Change a setting in the Lexmark driver:
|
D-15246 | After creating a watermark rule in Web System Manager and printing a document with more than one page, the watermark is only applied to the first page. The next page shows an error. This issue occurs on Lexmark devices. | Will be addressed in a later release. |
D-15222 |
ASP.NET prerequisite might show as missing even though it is properly configured. |
This is a known Microsoft issue that happens if the Hosting Bundle is installed before ASP.NET is configured. A repair to Hosting Bundle (.NET Core runtime) would fix this. |
D-13650 | Business Connect doesn't indicate to the user that retrieving the list of print jobs fails due to a missing Print Release licence. | Will be addressed in a later release. |
D-11742 | In Business Connect, the user is presented with message: "File successfully sent to print queue" even though file is not sent to the queue for locked user. | Will be addressed in a later release. |
D-11524 | A document file name that contains the & character cannot be processed with a watermark or user information stamping. | Will be addressed in a later release. |
D-10877 | When a watermarking rule is applied, a document’s content and watermark might shrink and only appear in the top left corner of the page. This issue occurs on a Fuji Xerox device. | Will be addressed in a later release. Workaround: Remove the watermarking rule. |
D-10747 | When applying a watermark and using a printer with a PCL6 driver, watermarks are displayed as the background of the file layer. | Will be addressed in a later release. |
Equitrac is a server-based print management and cost recovery solution which measures, monitors, and manages document output on the network. By regulating devices on the network, and local desktop printers, Equitrac tracks and controls photocopies, print jobs, scan jobs, and faxes with minimal administration. Equitrac allows you to track, analyze and, if necessary, allocate expenses for every document that any user sends to any networked printer, copier or multi-function device.
ID | Issue |
---|---|
D-17228 | Installing Konica Minolta Combined Client with Equitrac only failed with a Timeout error. |
D-17109 | Kofax always installed the same SHA1 signed certificate provided by KM. |
D-17080 | Web System Manager – Multi-CAS Environment screen: Navigation link and page are now translated. |
D-16671 | Scheduled task to purge transactions did not work if the SQL connection string used SQL userid/password authentication instead of using trusted authentication with the Windows account that Equitrac services run under. |
ID | Issue | Resolution |
---|---|---|
D-17437 |
The ControlSuite upgrade process restores the Konica Minolta Combined Client to default settings. If changes were made to the web.config then the upgrade process may render the system non-functional. |
Workaround: Prior to the upgrade backup your web.config. After the upgrade is completed restore the web.config from your backup. In a configuration that includes Equitrac only configurations, the web.config can be found in the C:\Program Files\Nuance\Equitrac\Device Control Service\KonicaPanelClient folder. |
D-17434 | WebClient requires a minimum of .NET framework 4.7.x if installed on its own server (separate from CAS). | If the Web-based System Manager is to be installed on its own server, that is not on same server running CAS, then make sure that the system has .NET Framework version 4.7 or newer. |
D-17432 | No rename or cost preview prompt when first creating a DRC printer and the job is recorded twice | Workaround: After creating a DRC printer, do a force cache update and restart the EQShared Engine. |
D-17426 | WATQA Print Client: On the WATQA domain the reverse DNS lookup returns an unqualified name for the CAS/DRE server. | Will be addressed in a later release. |
D-17419 | Equitrac Print Client requires SecurityAdmin credentials to install. | Will be addressed in a later release. |
D-17373 | EQAcctMonitor does not run with Upgrade mode OFF. | Will be addressed in a later release. |
D-17348 | Fuji-Xerox EIP: User cannot login to the MFP after re-adding the embedded device | Will be addressed in a later release. |
D-17338 | Windows Print Queue Viewer: Cannot see jobs with 'Upgrade mode' OFF | Workaround - Job can be seen in the WebClient user dashboard or in Follow-You Printing on embedded device. |
D-17330 | Managed Queue: Printing preferences are not always applied. | Working as designed. Customers can set their own printing preferences. |
D-17309 | Managed Queue: Landscape preference does not apply on printout. | Working as designed. This is a Windows-issue. The orientation setting comes from the document (i.e. the printer's orientation setting is overridden by the document's setting). |
D-17222 | User is automatically logged out of the MFP when using the billing code search. | Will be addressed in a later release. |
D-17076 | PJM validation fails from KBC when one of the security framework node is down. | Will be addressed in a later release. |
D-17069 | DME: Devices do not appear in the DME console (when single DME, not assigned by default) | Workaround: In Web System Manager > Physical device, from the DME server, select Equitrac server instead of none. |
D-17065 | After upgrading EQ 5.7 to EQ 6.0 PCC cannot connect to the server. | Workaround: After upgrade, a "Full Install" operation in DRS is required to reconnect PCC to the server.” |
D-17046 | HP-OXP: Follow-You Print button stops responding between Delete button and Add button. | Workaround: Reboot the MFP to resolve the unresponsive issue. |
D-16818 | Invalid page count with Macintosh Ricoh PS driver using N-Up and Booklet. | Will be addressed in a later release. |
D-16967 | When using the RICOH PS V4 UniversalDriver V1.14, page counts may be inaccurate. For more accurate page counts, use RICOH PS UniversalDriver V4.22, RICOH PCL6 UniversalDriver V4.22, or PCL6 V4 Driver for Universal Print. | Will be addressed in a later release. |
D-16691 | EQCluster: The job list is empty for the embedded client using DCE on Windows cluster. | Will be addressed in a later release. |
D-16690 | PIN 2 field does not display on device up until restarting DCS, DWS, DCE and CAS services. | Will be addressed in a later release. |
D-16676 | After installation of windows print client, a windows print spooler re-start may be needed to see the popups. | Will be addressed in a later release. |
D-16598 | After installing the Windows print client, a Windows print spooler re-start may be needed to see the popups. | Will be addressed in a later release. |
D-16587 | Watermark not working for Epson device. | Will be addressed in a later release. |
D-16541 | Duplicate jobs are seen when specifying the IP address of the user's home server. | Will be addressed in a later release. |
D-16019 | Active-Active DCE failover cluster configuration fails on a Windows failover cluster. | Will be addressed in a later release. |
D-15920 | The first login at a Ricoh PCC5 device gives a "Problem connecting to the server" error then automatically logs the user out on first login after force cache update. | Will be addressed in a later release. |
D-15916 | If running Web Deposit Setup Tool when the SQL user for Web Deposit is already created, the tool will report that the DB roles for the user failed even though it successfully completes the setup. | Will be addressed in a later release. Does not impact functionality. |
D-15801 | Web Client single-sign on configuration not enabled. SSO needs to be enabled manually to acquire the logged-in Windows user account. | Will be addressed in a later release. |
D-15760 | When creating a Scheduled task, the Start date and Start time fields in the "When to Run" section are not observing the locale format. | Will be addressed in a later release. |
D-15674 | In Web System Manager: Right-clicking the links in the Navigation Bar to open in a new tab or window loads the Dashboard page instead. | Will be addressed in a later release. |
D-15410 | When using Xerox EIP or Fuji Xerox JBA, the 'Force a poll' operation in Web System Manager may not update the 'Last poll' field. | Will be addressed in a later release. |
D-15311 | Custom message does not appear in Equitrac Messages application for a redirect rule. | Will be addressed in a later release. |
D-15099 | When using Fuji Xerox APEOS JBA, native copies and scans are not tracked if logging in as ‘Department’ or ‘Billing Code’. Must log in as a user account. | Workaround: Log in as a user account. |
D-15066 | In Web System Manager - Global Configuration Settings/Workflow Management: Creating a new workflow with default settings cannot be saved. Some edits to the workflow must be done. | Will be addressed in a later release. |
D-14846 | Function Access Control exceptions are not denying access to users in exception group. | Will be addressed in a later release. |
D-14736 | Print jobs are not appearing using release key with Fuji Xerox JBA or Xerox JBA. | Known system limitation. |
D-14190 | Equitrac does not inform the user that a print request from Business Connect will fail when user has 0 balance, even with ‘enforce account limits by user’ enabled in Equitrac. | Will be addressed in a later release. |
D-13821 | MFP shows “Accounting server is offline” on printer panel when logging in with user ID without a license instead of something more descriptive. | Will be addressed in a later release. |
D-12866 | Access Permissions to Department Managers cannot be enabled. | Will be addressed in a later release. |
D-11973 | Initialization of Fuji Xerox APEOS, JBA does not work with Local Authentication Method - Fuji Xerox enhanced JBA. | Will be addressed in a later release. |
D-11386 | VPSX / InfoPrint Manager is not supported for 6.0 without a manual configuration change. |
Workaround: Set the following registry key:
|
D-07216 | Distributed upgrade: RedHat DRE Print job does not appear in web release. | Will be addressed in a later release. |
D-11377 | When release key is enabled on the Equitrac server, the print job is not seen on the MFP after entering release key for RedHat DRE printer. | Will be addressed in a later release. |
D-10877 | When printing a watermarked document on certain Fuji Xerox devices, the content of the page may shrink and appear in the upper left corner of the sheet. | Contact support for assistance with this issue. |
D-17019 | When a userstamp rule is applied, the resulting output might be a blank page. This issue occurs on certain Fuji Xerox devices. | Contact support for assistance with this issue. |
AutoStore provides a flexible component-based server for capturing electronic and paper documents.
These three categories of components provide compatibility with different brands of hardware and allow similar processing for different devices. Workflows combine components to align content processing to the business requirements of an organization. Forms, open SDKs, actions, validation scripts, and modules support fully customizable solutions. Security features, such as encryption, secure sensitive business information. Scalability allows deployment on a single PC with a just a few endpoints or on enterprise servers with thousands of end points.
Support added for PDF/A-2b, PDF/A-3a, PDF/A-3b, PDF/A-3u output formats.
WinSCP is no longer deployed as a part of the AutoStore package, it has to be installed separately. WinSCP installation path has to be specified in the component configuration. Configurations created with previous AutoStore versions have to be modified accordingly.
WinSCP is no longer deployed as a part of the AutoStore package, it has to be installed separately. WinSCP installation path has to be specified in the component configuration. Configurations created with previous AutoStore versions have to be modified accordingly
AutoStore Component | Issue |
---|---|
General fix | Optimized memory handling in case of isolated components. |
AutoCapture (Capture) |
|
Binder (Process) | Fixed issue of unsupported document handling. |
Box (Route) |
|
Document Transformation (Process) |
|
DocuShare (Route) |
|
Form Overlay (Process) | RRTs are now accepted in Margins fields. |
FTP Poll (Capture) | Files are now captured from the input folder even if filter is different from "*.*". |
HP Trim (Route) | Optimized memory handling. |
IMAP Capture (Capture) | Email attachments with quotes (") in the attachment file name are now handled without error. |
Multi Poll (Capture) | Fixed error of Include Subfolders option is not saved even when Remember the choice option is selected. |
Notification Options (Process) | Notification email addresses can now be separated with comma (,). |
OCR (Process) |
|
OP Barcode (Process) |
|
OP Binder (Process) |
|
Print Job Submission (Route) | Server dropdown list is now resized automatically to display the full URL of destination servers. |
Professional Image Management (Process) | Fixed error when using Remove empty pages with Color depth (BPP) set to 1 on PDF files. |
Redaction (Process) |
|
Send to Mail recipient (Route) | Mail addresses with dash (-) character are now handled without error. |
Send to SFTP (Route) | Files sent to SFTP backend are now renamed according to the rename schema. |
SharePoint (Route) |
|
VB/Jscript (Process and Route) | Coding error is now shown as error in the Status Monitor. |
AutoStore Component | Issue |
---|---|
General issues | The AutoStore service may not start if Toshiba, GoogleDocs and WebCapture components are in the same configuration. |
AutoCapture | Optimal memory handling is not guaranteed. |
AutoStore Process Designer | AutoStore Process Designer crashes after capturing a file when there is an inactive IBM CM 8.4 eConnector component in the flow. |
Barcode | The Barcode component may crash when processing multi-page document. A possible workaround is to use the OP Barcode component instead. |
Bates Stamp | RRTs cannot be used in First value and Length fields. |
Box | It may be time consuming to save documents to a non-existent folder in the Box server. |
Fuji Xerox AIP | When a user stamp rule is applied, the resulting output might be a blank page. This issue occurs on certain Fuji Xerox devices. |
GoogleDocs | Adding a user account to the list of authenticated user accounts may fail through the configuration UI of the component. In this case follow the steps described in the Web Authorization Server configuration Tool chapter of the component help. |
OP Barcode |
|
Professional Image Management |
|
SharePoint |
Error occurs when collection size exceeds 5000 documents. |
VB/J Script | Error messages related to VB/J Script are displayed as warning in the Status Monitor. |
WebCapture (Capture) | FIPS enabled deployments of AutoStore are now licensable. |
Offline documentation |
Context-sensitive help may have minor issues. For the latest version of product documentation, check the online help. The AutoStore products and services were previously owned by Nuance Communications, Inc. Please be advised that verbiage contained within and in the product may reflect this. |
Support for Microsoft SharePoint Foundation 2010 and Microsoft SharePoint Server 2010 will be stopped.
Output Manager allows an organization to automate document workflows and failover of printing, prevent release of sensitive information, and provide secure release of documents to print devices. Output Manager processing is transparent to end users and allows granular administrative control over user capabilities, and special processing for specific document types. Secure document release can be achieved directly at multifunction device (MFD) panels, through web browsers, or from tablets or smartphones.
ID | Issue | Resolution |
---|---|---|
D-17437 |
The ControlSuite upgrade process restores the Konica Minolta Combined Client to default settings. If changes were made to the web.config then the upgrade process may render the system non-functional. |
Workaround: Prior to the upgrade backup your web.config. After the upgrade is completed restore the web.config from your backup. In a configuration that includes Output Manager only configurations, the web.config can be found in the C:\Program Files\Nuance\Output Manager\Services\Clients\Konica Minolta folder. |
D-17217 | When the IPP source is configured with Enable SSL checked, listener port 443 was added to the already configured listener port. | Now only the configured listener port is available. |
D-14700 | SSL could not be enabled for Xerox and Konica-Minolta devices using the Configuration Assistant. | The certificate assigned to the DBM in Configuration Assistant is the certificate that is bound to the Server port when using SSL on the OM Console Administration > Set General Preferences > Clients tab. |
D-12844 | In a high availability environment, the Scheduler did not work as expected when the DBM switches. | This issue is fixed. There can be a few minutes delay before scheduling begins working again after a DBM has been shut down. |
D-09210 | Unusual behavior with IPP sources, accepting a job to a random OM Source. | A Disable base listener checkbox is added to the IPP settings tab. When this option is selected, all traffic must be directed to the exact URL of the IPP queue. |
ID | Issue | Resolution |
---|---|---|
B-23594 | Modifying the input Tray option from Output Manager may not work on some Xerox devices when using the PCL6 driver of the manufacturer. | Workaround: Use the OM Universal PostScript Driver instead. |
D-17361 | Output Manager Meter Reports does not show transactions for first day specified in the report. | Will be addressed in a later release. |
D-17291 | IPP Source could accept jobs from unknown queues if configured to listen on the base URL. | Will be addressed in a later release. |
D-17203 |
An error may occur while attempting to open Printer Properties or Printing Preferences dialogs on a Windows printer definition, configured to use the OM Universal PostScript Driver. This can happen if the Windows printer definition becomes corrupted. |
Workaround: Delete and recreate the printer definition. |
D-17132 | In Kofax Ricoh SOP, documents sent to sub-groups of All Destination did not appear properly for the user. | Workaround: Set the <add key="IgnoreDisplayDestinationSpecificDocumentsOnly" value="true"/> flag in the DBM, and restart the DBM. Kofax Ricoh SOP 1.1 client MFPs show the documents added to the network folder in the user's list on the client. |
D-17019 | When a user stamp rule is applied, the resulting output might be a blank page. This issue occurs on certain Fuji Xerox devices. |
Contact support for assistance with this issue. |
D-16453 | When printing a watermarked document on Lexmark MX722 device, the watermark may be faint or not visible. | Will be addressed in a later release. |
D-16188 | When installing Output Manager on non-English versions of Windows, the viewer and some transform related functions might not work properly. |
Workaround:
|
D-15977 | Output Process and Rules Agent may conflict if they both invoke cpmill.exe (Advanced Document Modification) at the same time. | Will be addressed in a later release. |
D-15995 | In high availability, when both DBMs run simultaneously, and then one of them is stopped, the LED of the other one turns red, and its status in Manage Product Components becomes "Stopped" (red X symbol). | Will be addressed in a later release. |
D-15928 | Printout is blank when printing from Equitrac to AutoStore. After creating a Redirect to AutoStore rule in Equitrac, and creating a workflow in AutoStore, if you print a .txt file from an Equitrac server, the document is blank when printed. Some Type 1 fonts are not being processed in the PostScript data. |
Workaround: Change a setting in the Lexmark driver:
Save the change, and print the document. |
D-15812 |
The 'User Performing Action' variable in the 'Business Rules Modified' system notification displays the incorrect user. Instead of displaying the user who performed the action, it displays 'None'. |
Will be addressed in a later release. |
D-14878 | The Windows Queue Destination does not put the document in an error state when there is a printing error in the queue. | Will be addressed in a later release. |
D-14665 | "Service Is Down" notification in sent only when all HA back end services of one type are stopped. | Will be addressed in a later release. |
D-14647 | Combined Client is not available on the device when scan is unchecked under the Advanced Access Controls for a Konica Minolta Device. |
Workaround: The Administrator can force scanning to be enabled on the device always by modifying the configuration file. In the Output Manager/Services/Clients/Konica Minolta/web.config file, set the AlwaysAllowScan parameter from false to true. |
D-14053 | Routing jobs to an IPP destination with [Document Name] and [Document Submitter] causes an error. This issue occurs on some HP and Ricoh devices. | Workaround: Delete [Document Name] and [Document Submitter]. |
D-12417 | Import, Export, and Copy functions does not work for advanced profile types in Profile Manager. | Will be addressed in a later release. |
D-11524 | A document file name that contains the "&" character cannot be processed with a watermark or user information stamping. | Will be addressed in a later release. |
D-10877 | When a watermarking rule is applied, the page's contents and watermark might shrink and only appear in the top left corner of the sheet. This issue occurs on certain Fuji Xerox devices. | Contact support for assistance with this issue. |
D-05916 |
The service status displayed on the Manage Product Components page is not always accurate in HA environment. |
Will be addressed in a later release. |
D-03666 | If an LDAP server does not support Basic authentication, then LDAP users and groups cannot be imported with the User Import Wizard. | Will be addressed in a later release. |
Kofax Business Connect is a productivity application for businesses and organizations in need of extending business processes to their mobile workforces. With Kofax Business Connect, remote workers can securely send documents, photographs, and other electronic files to their accounting, healthcare, ERP or any number of other business applications. Kofax Business Connect provides mobile workforces with the flexibility to complete business forms on their device, virtually eliminating the need for paper-based forms used today. For teams working in the office, Kofax Business Connect offers a secure means to print sensitive documents "on-demand" to a local office printer.
Uninstalling the old version of Business Connect will erase server settings. In order to keep server settings, earlier installation of Business Connect must be kept.
The Business Connect solution is compatible with the following software and client platforms:
Component | Requirement |
---|---|
Software |
|
Platforms |
|
ID | Issue | Resolution |
---|---|---|
D-17050 | After timeout, user has to repeat clicking menu and Home buttons to get timeout message. | Fixed the handling of the timeout in the case when connectivity is lost from the Business Connect app. |
D-17164 | There was a black dot on message boxes on Android devices. | Cosmetic improvement: the black dot is removed. |
D-17043 | An error message "Login failed. For more detail, click on this message" shows unexpectedly. | Fixed navigation for the scenario when the user forgets the PIN and switches to a standard login. |
D-17175 | ‘no print jobs’ error message appears on the phone when using Express Print. | Fixed Express Print for the case when QR Code is not assigned to an MFP device. |
D-17185 | {{displayListText(field)}} message appears when dynamically making a list field visible. | Addressed the issue with workflows that contain dynamic list fields. |
ID | Issue | Resolution |
---|---|---|
D-17052 | Delete Local Files after activity submission is not working for Google pixel 2 XL when sending files to AutoStore. | Recent Android OS security enhancements make it more difficult to remove the file after it is attached to the workflow. This feature only works for other Android apps that share a link to the original file, and not a copy of the file. |
There are no new DWS features in this release.
DWS requirements
Component | Requirement |
---|---|
Operating system | Use one of the following 64-bit operating systems:
|
Memory | At least 4 GB available |
Processor | 4 x 2 GHz or greater |
Hard Disk | 2 GB or greater |
Servers
Component | Requirement |
---|---|
ControlSuite | Version 1.0 or later |
eCopy ShareScan |
Version 6.1. It is recommended that you install eCopy ShareScan on a different server than the standalone DWS. Note: Under certain circumstances and scenarios (in case no other web-based client or simulator is used), DWS and eCopy ShareScan can reside on the same server. |
Unified Client for Toshiba
Component | Requirement |
---|---|
DWS root certificate | The Device Web Server (DWS) root certificate is installed as Certification Authority (CA) Certificate in order to have the device trust the HTTPS connection to DWS. |
Device certificate | Imported or created on the device in order to have the DRS trust the HTTPS connection to the device. |
Unified Client for Epson
Component | Requirement |
---|---|
Device certificate | Imported or created on the device in order to have the DRS trust the HTTPS connection to the device. |
This section lists the previously released hotfixes that are included in this release:
Hotfix # | ID | Type | Description |
---|---|---|---|
HF-355814-DWS | SR: 181120-000535 EQ: D-15471 | Hotfix | Ricoh CC: A Soap error may have occurred as the Ricoh CC application attempted to start on the device. |
SR: None EQ: D-14304 | Hotfix | Xerox ECSP: A scenario may have occurred where a file access issue resulted in a failed scan job. | |
HF-353212- DWS |
SR: 181220- 000747, 181128- 000153 EQ: D-14942 |
Hotfix | Xerox ECSP: After a card swipe at a VersaLink device that was in sleep mode users were not able to successfully login via card swipe. |
HF-347175- DWS | SR: 180927-000799 EQ: D-13806 | Hotfix | Xerox ECSP: A scenario may have occurred where the incorrect icon could be shown for workflows like Follow-You Print. |
HF-346011- DWS | SR: None EQ: E-13603 | Enhancement |
Toshiba: User Interface enhancements to support Toshiba 2018 models with 10.1-inch screens. |
SR: None EQ: None | Hotfix | Xerox ECSP: When a new MFP certificate was regenerated the following error may have occurred: “The server doesn’t trust the Xerox MFP’s security certificate. Please see administrator”. | |
HF-337450- DWS | SR: None EQ: E- 06083 | Enhancement |
Xerox ECSP: Background color is now configurable with a manual modification to web.xml file. |
SR: None EQ: E- 06083 | Enhancement | Xerox ECSP: Font size and color are now configurable with manual modifications to web.xml file. | |
SR: None EQ: E- 06083 | Enhancement | Xerox ECSP: Workflow icons are now consistent across Xerox All Services and Nuance Launcher screens. | |
SR: None EQ: E- 06083 | Enhancement | Xerox ECSP: The ‘Servers’ button on the Follow-You Printing screen can now be hidden. | |
SR: 180323-000316 EQ: D-12099 |
Enhancement | Xerox ECSP: The Convenience Authentication URL can now use the Fully Qualified Domain Name (FQDN) instead of IP address. | |
SR: 180323-000298 EQ: D-12100 |
Enhancement | Xerox ECSP: The Xerox ECSP print service can now use the Fully Qualified Domain Name (FQDN) instead of IP address. | |
SR: 180323-000324 EQ: D-12250 |
Hotfix | Xerox ECSP: A change in the IP address of an AltaLink device using DHCP resulted in an error, “The server doesn't trust the Xerox MFP's security certificate. Please see administrator”. | |
SR: 180320-000280 EQ: D-12002 | Hotfix | Xerox ECSP: User balance was not displayed at the start of the user session. | |
SR: 180116-001502 EQ: D-12234 | Hotfix | Xerox ECSP: Under certain circumstances, when logging into Xerox with XSA authentication, the logged in user was prompted for an additional login. | |
HF-330069-DWS | SR: 170929-000153 EQ: D-11125 | Hotfix | Xerox ECSP - AltaLink devices: The Follow-You Print screen may have required multiple screen presses before the desired function occurred. |
SR: 180228-000391 EQ: D-11396 | Enhancement | Xerox ECSP: Support is now available for SNMPv3 Authentication protocol SHA-1 and Privacy Protocol AES-128. | |
SR: None EQ: D-09957 | Hotfix | Epson: Initialization may have failed on the C869R device when reregistering device on DRS. | |
SR: None EQ: D-10183 | Hotfix | Epson: Devices registered in DRS through device group may have become unresponsive on Please Wait screen at login. | |
SR: None EQ: D-10140 | Hotfix | Epson: Capture & Send scan-to - SharePoint folder label on 9-inch screen devices required resizing. | |
HF-321579-DWS |
SR: None EQ: B-17209 |
Enhancement | Nuance Unified Client for Epson: Added support for model WF-C869R. |
SR: None EQ: D-09680 | Hotfix | Nuance Unified Client for Toshiba: “Please Wait” displayed on screen rather than more verbose error platform notifications. | |
SR: None EQ: D-09300 | Hotfix | Nuance Unified Client for Toshiba: In the event of missing or depleted paper in the reserve bay, no feedback indicating the condition was given to the user. | |
SR: 171017-000470 EQ: D-09535 | Hotfix | Xerox ECSP: Queued print job cost did not appear on Altalink devices. | |
HF-315942-DWS | SR: None EQ: None | Enhancement | Updates have been made to our supporting technology to address security concerns. |
SR: None EQ: D-09240 | Hotfix | Nuance Unified Client for Epson: A scenario may have occurred where print jobs were not displayed in the Follow-You Print job list. | |
HF-314113-DWS | SR: None EQ: None | Enhancement | Nuance Unified Client for Epson: Required server update to support the release of the Nuance Unified Client for Epson 1.0. |
SR: None EQ: None | Enhancement | Updates have been made to our supporting technology to address security concerns. | |
SR: None EQ: None | Hotfix | Nuance Unified Client for Toshiba: A scenario may have occurred where please wait remained on the screen after a timeout and a reboot of the device was required. | |
HF-309779-DWS | SR: None EQ: D-08476 | Enhancement | DWS log file size was increased by 450 MB. |
HF-296892-DWS | SR: 170512-000876 EQ: D-06585 | Hotfix | Fuji Xerox ECSP: If a card being swiped contained an 18-digit ID, the USB card reader was reading only the first 16 digits. |
ID | Issue | Resolution |
---|---|---|
None | Xerox ECSP: Upgrading from DWS hotfix prior to 314113-DWS hotfix will result in the inability to logon to Xerox ECSP devices.. | Workaround: As of HF-314113-DWS, the administrator will need to re-initialize all Xerox ESCP devices. Once this re-initialize has occurred it will not be required after applying any future 5.7 DWS hotfixes. |
D-15210 | Xerox ECSP: After selecting No on the card registration screen, the printer displays a Please Wait message or a spinning circle in the background for approximately one minute. | Workaround: A warning dialog will appear and the Close button should be selected. |
D-09036 | Nuance Unified Client for Toshiba: Setting the Home Page is not supported anymore on EBX devices that do not support automatic shortcut creation on the Toshiba home screen. | Workaround: The user must manually create a shortcut to the Nuance Unified Client for Toshiba application from the device. |
D-09221 | Nuance Unified Client for Toshiba: Installing this hotfix will result in deprecated URLs for the Toshiba Unified Client configured on the MFP. |
Workaround: As of HF-314113-DWS, DRS 7.11 (or later) is required for new or existing Nuance Unified Client for Toshiba installations. In addition, it is recommended to upload an updated client package for Toshiba to the DRS. Once deployed, the embedded devices will have to be installed and registered on the devices to address the issue. To upgrade the Nuance Unified Client for Toshiba package:
The latest client package for the Nuance Unified Client for Toshiba is on the Partner Portal (https://partners.equitrac.com). |
The Device Registration Service web-based interface enables you to manage applications, devices, and device groups. Use the Device Registration Service to register Unified Clients and Combined Clients on devices.
A Unified or Combined Client is a component that merges AutoStore scan, eCopy ShareScan scan, Equitrac scan and print, and Output Manager print functionality on a device. The exact combinations supported depend on the Unified client.
Application properties define connections to AutoStore, eCopy ShareScan, Output Manager, and Equitrac servers for a particular device type.
Device properties specify an Application and determine the options for scan and print functions that are available to users of a particular device.
Module | Version |
---|---|
DRS Service Version | 8.0.3.0 |
DRS Web Version | 8.0.2.0 |
Canon Unified Client | 8.0.3.0 |
Epson Unified Client | 8.0.3.0 |
Konica Minolta iOption | 8.0.3.0 |
Ricoh ESA | 8.0.3.0 |
Ricoh SOP | 8.0.3.0 |
Samsung SmartUX | 8.0.3.0 |
Toshiba Unified Client | 8.0.3.0 |
Xerox EIP Connect | 8.0.3.0 |
Before you install Device Registration Service on a Microsoft Windows 8.1, Windows 10, or Microsoft Windows 2012 R2, Windows 2016 Server machine, enable ASP.NET for Microsoft .NET 4.6.
See the Device Registration Service Installation section in ControlSuite Web Help for more information including system requirements for installing Device Registration Service.
Features of this release are supported by the following versions of software:
The 7.13 release of Device Registration Service does not support the Ricoh 1.0 client. If you are currently using the Ricoh 1.0 client, when you install this release of Device Registration Service, you do not need to uninstall the 1.0 client and install the 1.1 client before you upgrade DRS.
Also note the following:
Also note the following:
For more information, see Upgrading Device Service Registration Service in the Device Registration Service Installation section of ControlSuite Web Help.
ID | Issue | Resolution |
---|---|---|
D-17408 | DRS installers were installing an older version of SharpSNMPLib.dll. | This issue is now resolved. |
D-17116 | DRS was customizing the applications folder name on the device even if other applications were installed. | When registering the Kofax client from DRS, the applications folder will only be named to the Application name specified in DRS if Kofax is the only application installed, otherwise it will be named APP. If a third party is installed after Kofax is registered, registering Kofax again from DRS will update the applications folder to APP. |
D-17112 | When the administrator on the device had a blank password, then unregistering authentication in DRS with the blank admin password would fail. | This issue is now resolved. |
D-17110 | When unregistering the client, DRS may have failed to remove the instance of the Kofax MFP application. | The instance of the Kofax application will always be removed. |
D-17104 | DRS was customizing the applications folder name on the device even if other applications were installed. | When registering the Kofax client from DRS, the applications folder will only be named to the Application name specified in DRS if Kofax is the only application installed, otherwise it will be named APP. If a third party is installed after Kofax is registered, registering Kofax again from DRS will update the applications folder to APP. |
D-17098 | Multiple Kofax shortcuts may have been registered on the KM device when using different configurations during registration. This applies to AutoStore, Equitrac and Output Manager. | When Kofax is registered on a KM device, any existing Kofax shortcuts are removed and only one shortcut is created based on the current configuration. |
ID | Issue | Resolution |
---|---|---|
D-17325 | When DRS registers KM CC authentication, it starts by ensuring that the device is in a state where registering an authentication application is possible. To do this, DRS sets the device's authentication mode to OFF, and removes any authentication application on the device. | If you have some other vendor's authentication registered on the device, you may want to remove it first using the procedures documented by this vendor to ensure that you comply with their requirements. |
D-17184 | When running the upgrade tool, the user might not see the popup to give write access to the LocalDB files. The following error appears because the database is read-only. Message : Failed to update database "C:\PROGRAM FILES\NUANCE\DEVICE REGISTRATION SERVICE\SERVICE\DRS_LDB.MDF". | Workaround: Give the following files write access for the user running the tool: C:\Program Files\Nuance\Device Registration Service\Service\DRS_LDB.mdf and C:\Program Files\Nuance\Device Registration Service\Service\DRS_LDB_log.ldf. To do this, right-click each file and select properties. Go to the Security tab, add the user and select Allow for Write. Re-run the upgrade tool. |
When running the DRS upgrade tool, the user may not get the popup to grant write access to the LocalDB files. If this happens, the following error appears: Message: Failed to update database "C:\PROGRAM FILES\NUANCE\DEVICE REGISTRATION SERVICE\SERVICE\DRS_LDB.MDF" because the database is set to read-only.
Workaround: Give the following files write access for the user running the upgrade tool: C:\Program Files\Nuance\Device Registration Service\Service\DRS_LDB.mdf and C:\Program Files\Nuance\Device Registration Service\Service\DRS_LDB_log.ldf. To do this, right-click each file and select Properties. Go to the Security tab, add the user and select Allow for Write. Re-run the upgrade tool.
The Konica Minolta Combined Client does not enforce usage quotas.
AutoStore Windows authentication SSO does not work when CAC server and the AS server run on different domain.
HomeKey Assignment Mode set to UI Change Mode which puts the Ricoh Home Key in the top left corner of the panel is not currently supported.
The order of fields upon adding an application are different between an upgrade and a new installation.
The order of actions are off from upgrade compared to a new installation.
The order of customized workflow buttons may change on the device console if the default workflow is not available.
Plugin folders may remain from a previous version of DRS. The installation process will not remove folders installed separately. Plugin folders that should not no longer appear in the current build of DRS may therefore have to be removed manually.
In device groups with Inherit properties from group set to true. When the Application for a group is changed, devices already in the group do not inherit the new Application. When a device is with a different Application than the group is added to the group, it may also not inherit the group Application. This issue is still under investigation.
Users were sometimes unable to log into a device after installing and configuring it using DRS. Error messages showed Error:-15 and Identification failed errors. This issue is observed to occur when a device is installed manually and then configured with DRS.
Konica Minolta iOption: DRS 7.9 Konica Minolta plugin may try to register against the highest version of OpenAPI. Makes sure that you register authentication on the device with OpenAPI version not higher than 4.9. Konica Minolta Bizhub and AccurioPress devices that support i-Option function:
The following limitations may affect your use of the combined client:
The following are known issues with this release of DRS:
Changing the Application specified by the Application setting in the DRS Device settings and then running the Install and Register action generates a DWS Installation failed error in the Action History or an internal device error. To avoid these errors, run the Uninstall and Deregister action before changing the Application setting for a previously installed and registered Device.
Module | Version |
---|---|
DRS Service Version | 7.0.13.5 |
DRS Web Version | 7.0.13.3 |
Epson Unified Client | 7.0.13.2 |
Konica Minolta iOption | 7.0.13.2 |
Ricoh ESA | 7.0.13.3 |
Ricoh SOP | 7.0.13.7 |
Samsung XOA | 7.0.12.1 |
Samsung SmartUX | 7.0.13.2 |
Samsung XOA-Web | 7.0.13.1 |
Toshiba Unified Client | 7.0.13.3 |
Xerox EIP Connect | 7.0.13.2 |
Module | Version |
---|---|
DRS Service Version | 7.0.12.6 |
DRS Web Version | 7.0.12.4 |
Epson Unified Client | 7.0.12.2 |
Konica Minolta iOption | 7.0.12.1 |
Ricoh ESA | 7.0.12.2 |
Ricoh SOP | 7.0.12.29 |
Samsung XOA | 7.0.12.1 |
Samsung SmartUX | 7.0.12.2 |
Samsung XOA-Web | 7.0.12.2 |
Toshiba Unified Client | 7.0.12.1 |
Xerox EIP Connect | 7.0.12.1 |
The following features have been added in DRS for the Ricoh SOP 1.1 devices:
Module | Version |
---|---|
DRS Service Version | 7.0.1.31 |
DRS Web Version | 7.0.1.0 |
Epson Unified Client | 7.0.0.16 |
Konica Minolta iOption | 7.0.11.0 |
Ricoh ESA | 7.0.2.11 |
Ricoh SOP | 7.0.2.25 |
Samsung XOA | 7.0.1.16 |
Samsung SmartUX | 7.0.0.9 |
Samsung XOA-Web | 7.0.2.14 |
Toshiba Unified Client | 7.0.0.7 |
Xerox EIP Connect | 7.0.10.0 |
This release adds the following client:
Module | Version |
---|---|
DRS Service Version | 7.0.1.31 |
DRS Web Version | 7.0.1.0 |
Epson Unified Client | 7.0.0.16 |
Konica Minolta iOption | 7.0.11.0 |
Ricoh ESA | 7.0.2.11 |
Ricoh SOP | 7.0.2.25 |
Ricoh Xlet | 7.7.5.26 |
Samsung XOA | 7.0.1.16 |
Samsung SmartUX | 7.0.0.9 |
Samsung XOA-Web | 7.0.2.14 |
Toshiba Unified Client | 7.0.0.7 |
Xerox EIP Connect | 7.0.10.0 |
Module | Version |
---|---|
DRS Service Version | 7.0.1.31 |
DRS Web Version | 7.0.1.0 |
Konica Minolta iOption | 7.0.1.56 |
Ricoh ESA | 7.0.2.9 |
Ricoh SOP | 7.0.2.25 |
Ricoh Xlet | 7.7.5.26 |
Samsung SmartUX | 7.0.0.9 |
Samsung XOA | 7.0.1.16 |
Samsung XOA-Web | 7.0.2.14 |
Toshiba Unified Client | 7.0.0.7 |
Xerox EIP Connect | 7.0.2.2 |
This release includes adds the following new client:
Module | Version |
---|---|
DRS Service Version | 7.0.1.31 |
DRS Web Version | 7.0.1.0 |
Konica Minolta iOption | 7.0.1.55 |
Ricoh ESA | 7.0.2.10 |
Ricoh SOP | 7.0.2.20 |
Samsung XOA | 7.0.1.16 |
Samsung SmartUX | 7.0.0.1 |
Samsung XOA-Web | 7.0.2.13 |
Toshiba Unified Client | 7.0.0.7 |
Xerox EIP Connect | 7.0.1.50 |
This release includes the following updates:
Module | Version |
---|---|
DRS Service Version | 7.0.1.31 |
DRS Web Version | 7.0.1.0 |
Konica Minolta iOption | 7.0.1.54 |
Ricoh ESA | 7.0.2.9 |
Ricoh SOP | 7.0.2.12 |
Ricoh Xlet | 7.7.5.21 |
Samsung XOA | 7.0.1.16 |
Samsung XOA-Web | 7.0.2.11 |
Toshiba Unified Client | 7.0.0.5 |
Xerox EIP Connect | 7.0.1.48 |
The following clients or client files are new in the Device Registration Service 7.9 release:
Module | Version |
---|---|
DRS Service Version | 7.0.1.30 |
DRS Web Version | 7.0.1.0 |
Konica Minolta iOption | 7.0.1.52 |
Ricoh ESA | 7.0.2.9 |
Ricoh SOP | 7.0.2.11 |
Ricoh Xlet | 7.7.5.21 |
Samsung XOA | 7.0.1.16 |
Samsung XOA Web | 7.0.2.11 |
Xerox EIP Connect | 7.0.1.47 |
The following clients or client files are new in the Device Registration Service 7.7 release:
Module | Version |
---|---|
DRS Service Version | 7.0.1.27 |
DRS Web Version | 7.0.1.0 |
Konica Minolta iOption | 7.0.1.49 |
Ricoh ESA | 7.0.2.9 |
Ricoh SOP | 7.0.2.11 |
Ricoh Xlet | 7.7.5.21 |
Samsung XOA | 7.0.1.16 |
Xerox EIP Connect | 7.0.1.35 |
The following clients or client files are new in the Device Registration Service 7.6 release:
Module | Version |
---|---|
DRS Service Version | 7.0.1.26 |
DRS Web Version | 7.0.1.0 |
Konica Minolta iOption | 7.0.1.40 |
Ricoh ESA | 7.0.2.9 |
Ricoh Xlet | 7.5.3.94 |
Samsung XOA | 7.0.1.16 |
Xerox EIP Connect | 7.0.1.35 |
The following clients or client files are new or updated in the Device Registration Service 7.5 release:
The following other changes were completed:
Module | Version |
---|---|
DRS Service Version | 7.0.1.25 |
DRS Web Version | 7.0.2.6 |
Konica Minolta plug-in | 7.0.1.28 |
Ricoh ESA | 7.0.2.6 |
Ricoh Xlet | 7.5.3.82 |
Samsung XOA | 7.0.1.16 |
Xerox EIP Connect | 7.0.2.3 |
This release adds the following new feature:
Module | Version |
---|---|
DRS Service Version | 7.0.1.23 |
DRS Web Version | 7.0.1.16 |
Konica Minolta plug-in | 7.0.1.28 |
Ricoh ESA | 7.0.2.6 |
Ricoh Xlet | 7.5.3.82 |
Samsung XOA: The Samsung XOA module is new in this release. | 7.0.1.15 |
Xerox EIP Connect | 7.0.2.3 |
This release adds the following new feature:
NuanceAutoStore.Signed.par
client file for Samsung.This release resolves the following issues:
Module | Version |
---|---|
DRS Service Version | 7.0.1.23 |
DRS Web Version | 7.0.1.16 |
Konica Minolta plug-in | 7.0.1.27 |
Ricoh ESA | 7.0.1.20 |
Ricoh Xlet | 7.5.3.82 |
Xerox EIP Connect | 7.0.1.30 |
The Ricoh Xlet in this release contains the following new features:
Module | Version |
---|---|
DRS Service Version | 6.0.1.22 |
DRS Web Version | 6.0.1.13 |
Konica Minolta plug-in | 6.0.1.21 |
Ricoh ESA | 6.0.1.16 |
Ricoh Xlet | 6.5.3.75 |
Xerox EIP Connect | 6.0.1.23 |
Ricoh Xlet 6.5.3.75 contains the following new features:
Ricoh Xlet 6.5.3.75 in this release resolves the following issues:
Module | Version |
---|---|
DRS Service Version | 6.0.1.22 |
DRS Web Version | 6.0.1.13 |
Konica Minolta plug-in | 6.0.1.21 |
Ricoh ESA | 6.0.1.16 |
Ricoh Xlet | 6.5.3.63 |
Xerox EIP Connect | 6.0.1.23 |
Module | Version |
---|---|
DRS Service Version | 6.0.1.20 |
DRS Web Version | 6.0.1.13 |
Konica Minolta iOption | 6.0.1.16 |
Ricoh ESA | 6.0.1.13 |
Ricoh Xlet | 6.5.3.58 |
Xerox EIP Connect | 6.0.1.19 |
Module | Version |
---|---|
DRS Service Version | 6.0.1.20 |
DRS Web Version | 6.0.1.13 |
Konica Minolta iOption | 6.0.1.16 |
Konica Minolta PLUGIN | 6.0.1.18 |
Ricoh ESA | 6.0.1.13 |
Ricoh Xlet: The 6.5.3.32 Ricoh Xlet released with Output Manager server 3.2.27.26 is also compatible with DRS Service 6.0.1.19 and Output Manager server 3.2.27.29. | 6.5.3.34 |
Xerox EIP Connect | 6.0.1.19 |
© 2019 Kofax, Inc.
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. KOFAX MAKES NO WARRANTY OF ANY KIND WITH RESPECT TO THIS INFORMATION. KOFAX SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOFAX SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGE ALLEGED IN CONNECTION WITH THE FURNISHING OR USE OF THIS INFORMATION.
Kofax, AutoStore, the AutoStore logo, ControlSuite, Device Web Server, eCopy ShareScan, Equitrac,Output Manager, and the the Output Manager logo are registered trademarks or trademarks of Kofax, Inc. in the United States or other countries. All other names and trademarks referenced herein are trademarks of Kofax Communications or their respective owners. Designations used by third-party manufacturers and sellers to distinguish their products may be claimed as trademarks by those third parties.